Entry Level- Tier 1 Helpdesk

  • location: Parsippany, NJ
  • type: Contract
  • salary: $17 - $23 per hour
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job description

Entry Level- Tier 1 Helpdesk

job summary:
Seeking an eager, entry-level IT candidate who wishes to pursue technical and customer facing IT role. This leading company in the NJ area is looking for junior candidates who are willing to grow into a Tier 1 Support role.

 
location: Parsippany, New Jersey
job type: Contract
salary: $17 - 23 per hour
work hours: 9 to 5
education: Bachelors
 
responsibilities:
  • Identify, research, and provide technical solutions for hardware, software and telephony related issues reported to the IT Service Center
  • Provide basic root cause analysis and general reporting on issues to management and the entire user community
  • Handle voice and online communication of incident and system requests and performing initial diagnosis and incident resolution
  • Identify, categorize and assign severity to issues while providing support to Tiffany business channels on hardware, software and telephony related issues
  • Provide resolution by using a variety of resources or coordinating with other members of the team and/or other IT areas for appropriate resolution
  • Document all incidents into the service management system
 
qualifications:
  • Bachelor's Degree in IT or similar
  • Less than two years of IT Support or some sort of technical background - this experience can also be an internship
 
skills:
  • Excellent communication skills
  • Willing to learn and grow into a Tier 1 Support role
  • Retail experience is a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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