Application Support Analyst

  • location: Basking Ridge, NJ
  • type: Contract
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job description

Application Support Analyst

job summary:
Mobile Application Support Analyst

Responsible for defining, planning, and monitoring all application support activities for Consumer Cloud applications including trouble shooting, performance monitoring, recommendation of resolution, installation and re-verification.

 
location: Basking Ridge, New Jersey
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Daily monitoring of customer comments via in-app feedback, document, categorized and respond within 24 hours.

Follow with customers and re-create customer reported issues.

Provide Advanced hands-on technical support across a broad range of technical areas.

Work with other support teams and collect required data points.

Produce daily and weekly reports and outline key summary points.

.

 
qualifications:
MUST HAVE SKILLS:

*Excellent communication

*Data analysis and customer impact analysis

*Bachelor's degree in information systems

*Experience with Mobile application, how it works and how customers interacts is important.

*Programming language such as C, C++, Visual Basic or Java. 1 to 3 years of experience.

DESIRED SKILLS:

*Team Player and work across all groups

*Be able to find root cause and/or get to right resource to find right siolution

*Prepare executive readout

*Experience with process documentation and process documentation tools (such as Visio)

EDUCATION/CERTIFICATIONS:

*B.S. in Computer Science

REQUIRED SHIFT:

*Standard 9-5 unless there is a production issue.

 
skills: Mobile

Application Support Analyst

Cloud applications

Data analysis

customer impact analysis


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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