Senior Cisco Unified Communications Engineer

  • location: New York, NY
  • type: Contract
  • salary: $55 - $62.50 per hour
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job description

Senior Cisco Unified Communications Engineer

job summary:
The Senior Cisco Unified Communications Engineer will be working onsite at downtown or midtown office and be the primary point of escalation for any issues regarding the company's UC service based on Cisco's UC suite. In addition, he/she will work with the company on evolving the service as required, including but not limited to business case analysis, recommendations and overall design, engineering, implementation and troubleshooting of the Cisco UC environment.

This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues and ensure resolution of any problems, working closely in conjunction with assigned team members. This position requires regular planning to support incoming Customer issues. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

location: New York, New York
job type: Contract
salary: $55.00 - 62.50 per hour
work hours: 8am to 5pm
education: Bachelors
-Receive, triage and remediate escalations from daily/day 2 support

-Troubleshoot complex issues

-Perform regular and emergency system maintenance, including execution of patching and upgrades

-Evaluation, assessment, and vetting of patching and upgrades of:


-Cisco UC applications

-Cisco Router/Gateways

-Cisco Endpoint Firmware.

-Work with TAC on issues that are not resolved within a 24-hour period.

-Escalation with vendors

-Draft CRs - impacting

-Dial plan maintenance

-Script design

-Complex documentation including:

-Call Flows

-Visio diagrams

-NES documentation requiring research including:

-Version compatibility

-Continued interoperability between applications and 3rd party solutions -

Changes / Upgrades.

-Security integration

-Compatibility - Changes / Upgrades

-Firewall Port requests

-Departmental Requests (IAB, JOC, EEO, RTCC, School Safety, Payroll,


-Contact Center

-Complex Call Flow design

-Maintaining system utilization and adjusting for optimization

-Major Dial plan modifications

-Review and approve all CRs

-Business Use Case Analysis

-New feature design and implementation

-Third party application PoC / implementation support

Experience Required

-7+ years experience with Cisco UC suite.

Technical Certification Preferred

-CCIE Collaboration Certified current or in progress

Skills & Additional Qualifications :

-Excellent customer facing skills especially with VIPs

-Excellent communications skills

-Bachelor's degree required.

-7+ years working with Cisco collaboration suite.

-5+ years managing complex, multi-thread projects.

-Thorough understanding of designing a Cisco collaboration environment with focus on UC.

-Excellent knowledge of performance evaluation and change management principles.

-Outstanding organizational skills.

-May require occasional physical labor including lifting.

-Requires extensive sitting, standing and walking.

-Limited weekend and/or night work may be required.

-Domestic travel requiring multi-night stays within and at times outside the local work area.

-Valid U.S. driver's license is a requirement and must have a positive driver's abstract. -Current valid U.S. Passport is desirable.

-Must be willing to complete background checks and drug tests as required by current or future contracts.

skills: Great communicator, ability to provide client-facing help, team player in work environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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