Executive Director Workplace Technologies

  • location: Edison, NJ
  • type: Permanent
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job description

Executive Director Workplace Technologies

job summary:
Our enterprise client has a permanent senior level opening for a Director of Workplace Technologies reporting to the CIO.

Candidate will be responsible for developing the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows).

Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff.

The candidate will:

Ensure that the employees' workplace digital experience is modern and exceptional

Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions

Focus on the end-to-end user experience ( "user productivity tools"), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component

Build strong working relationships and influence across executive leadership

Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis to establish a methodology for provisioning, deployment, training and communication

Identify industry trends and best practices that should be brought into the workplace

Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication

Develop, monitor, and improve metrics

Candidate will work out of Central NJ and NYC offices weekly.

Working as an operational leader, the candidate will

Oversee the help desk and desktop support teams, whose responsibilities include:

Help desk ticket management, escalation, resolution

User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements

Desktop PC builds, deployments, troubleshooting

Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals

PC software management and installation (e.g., Microsoft, Adobe)

Audio/video conference support and testing coordination

Administration of desktop security tools

Continually improve procedures, innovate new service offerings and nurture our white-glove support culture

Qualifications

Bachelor's degree Required

Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration

Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions

Results-oriented and business-savvy professional with a strong end-user technology background

Strong process orientation, project management experience, problem solving ability and strategic mindset

Ability to generate excitement about workplace technologies

Knack for technology with a passion for user experience, and innate desire to improve the workplace

Analytical, detail- and service-oriented and management experience as well as excellent presentation and delivery skills.

 
location: Edison, New Jersey
job type: Permanent
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
Our enterprise client has a permanent senior level opening for a Director of Workplace Technologies reporting to the CIO.

Candidate will be responsible for developing the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows).

Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff.

The candidate will:

Ensure that the employees' workplace digital experience is modern and exceptional

Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions

Focus on the end-to-end user experience ( "user productivity tools"), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component

Build strong working relationships and influence across executive leadership

Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis to establish a methodology for provisioning, deployment, training and communication

Identify industry trends and best practices that should be brought into the workplace

Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication

Develop, monitor, and improve metrics

Candidate will work out of Central NJ and NYC offices weekly.

Working as an operational leader, the candidate will

Oversee the help desk and desktop support teams, whose responsibilities include:

Help desk ticket management, escalation, resolution

User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements

Desktop PC builds, deployments, troubleshooting

Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals

PC software management and installation (e.g., Microsoft, Adobe)

Audio/video conference support and testing coordination

Administration of desktop security tools

Continually improve procedures, innovate new service offerings and nurture our white-glove support culture

Qualifications

Bachelor's degree Required

Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration

Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions

Results-oriented and business-savvy professional with a strong end-user technology background

Strong process orientation, project management experience, problem solving ability and strategic mindset

Ability to generate excitement about workplace technologies

Knack for technology with a passion for user experience, and innate desire to improve the workplace

Analytical, detail- and service-oriented and management experience as well as excellent presentation and delivery skills.

 
qualifications:
Our enterprise client has a permanent senior level opening for a Director of Workplace Technologies reporting to the CIO.

Candidate will be responsible for developing the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows).

Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff.

The candidate will:

Ensure that the employees' workplace digital experience is modern and exceptional

Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions

Focus on the end-to-end user experience ( "user productivity tools"), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component

Build strong working relationships and influence across executive leadership

Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis to establish a methodology for provisioning, deployment, training and communication

Identify industry trends and best practices that should be brought into the workplace

Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication

Develop, monitor, and improve metrics

Candidate will work out of Central NJ and NYC offices weekly.

Working as an operational leader, the candidate will

Oversee the help desk and desktop support teams, whose responsibilities include:

Help desk ticket management, escalation, resolution

User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements

Desktop PC builds, deployments, troubleshooting

Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals

PC software management and installation (e.g., Microsoft, Adobe)

Audio/video conference support and testing coordination

Administration of desktop security tools

Continually improve procedures, innovate new service offerings and nurture our white-glove support culture

Qualifications

Bachelor's degree Required

Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration

Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions

Results-oriented and business-savvy professional with a strong end-user technology background

Strong process orientation, project management experience, problem solving ability and strategic mindset

Ability to generate excitement about workplace technologies

Knack for technology with a passion for user experience, and innate desire to improve the workplace

Analytical, detail- and service-oriented and management experience as well as excellent presentation and delivery skills.

 
skills: Our enterprise client has a permanent senior level opening for a Director of Workplace Technologies reporting to the CIO.

Candidate will be responsible for developing the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows).

Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff.

The candidate will:

Ensure that the employees' workplace digital experience is modern and exceptional

Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions

Focus on the end-to-end user experience ( "user productivity tools"), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component

Build strong working relationships and influence across executive leadership

Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis to establish a methodology for provisioning, deployment, training and communication

Identify industry trends and best practices that should be brought into the workplace

Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication

Develop, monitor, and improve metrics

Candidate will work out of Central NJ and NYC offices weekly.

Working as an operational leader, the candidate will

Oversee the help desk and desktop support teams, whose responsibilities include:

Help desk ticket management, escalation, resolution

User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements

Desktop PC builds, deployments, troubleshooting

Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals

PC software management and installation (e.g., Microsoft, Adobe)

Audio/video conference support and testing coordination

Administration of desktop security tools

Continually improve procedures, innovate new service offerings and nurture our white-glove support culture

Qualifications

Bachelor's degree Required

Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration

Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions

Results-oriented and business-savvy professional with a strong end-user technology background

Strong process orientation, project management experience, problem solving ability and strategic mindset

Ability to generate excitement about workplace technologies

Knack for technology with a passion for user experience, and innate desire to improve the workplace

Analytical, detail- and service-oriented and management experience as well as excellent presentation and delivery skills.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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