Salesforce Director of Cloud Services

  • location: San Antonio, TX
  • type: Contract
  • salary: $60 - $66 per hour
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job description

Salesforce Director of Cloud Services

job summary:
We are seeking a Salesforce Developer for a long term contract opportunity in San Antonio, Texas!

Administers the company Salesforce application by providing technical support to internal business stakeholders (senior management and system users) and coordinating system administration and development functions with IT personnel.

 
location: San Antonio, Texas
job type: Contract
salary: $60 - 66 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Job Description

ESSENTIAL DUTIES

  • Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions.
  • Serve as daily monitor for the internal Salesforce Support inbox, acting as Tier 3 help desk researching and diagnosing user issues. Disposition of items as Hot Fixes or deferred to the backlog as PBI.
  • Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
  • Work with custom workflow, notifications, approval processes, and Lightning Process Builder.
  • Implements new enhancements including creation of custom objects, workflows, email alerts, approval processes, and templates.
  • Develop and maintain APEX, VisualForce, AppExchange, Force.com pages and integration to other third party solutions.
  • Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
  • Ability to design and develop integrations between Salesforce and other applications / systems
  • Successfully document / maintain documentation on application code, application use and flow, and training materials.
  • Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption.
  • Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
  • Develop reports and dashboards for various teams and departments throughout the organization.
  • Implements new enhancements including creation of custom objects, workflows, email alerts, approval processes, and templates.
  • Participates in cross-functional agile team that address strategic business issues involving CRM.
  • Participates in monthly development sprint including design documentation and testing.
  • Maintains multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features.
  • Supports the training department with new material for end users on the Salesforce.com application. When called upon, help to train the new and existing users how to use SFDC and related applications.
  • Conduct QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users.
  • Work with Data Integrity and Duplicate Management to help clean and dedupe lead, contact and account data.
  • Lead user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager.
  • Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).
  • Build strong understanding of SFDC best practices and functionality.
  • Keep abreast of new of new SFDC features and functionality, and provide recommendations for process improvements.
  • Maintain technical knowledge by using Trailhead, attending educational workshops and reviewing related publications, when available.
  • Act as SFDC SME for our Help Desk and Technical Support teams.
  • Must have close attention to detail, the ability to work independently and as part of a team on various projects.
  • Must have experience performing data cleanup and/or data migration to and from Salesforce.com.
 
qualifications:
ADDITIONALLY:

  • Must have experience Successfully manage multiple concurrent projects.
  • Prepare and present clear business and technical analysis.
  • Perform other job-related duties as assigned.
  • Be able to work in a fun and spirited environment.
  • Strong work ethic.
  • Must be comfortable in rapidly changing and sometimes ambiguous work situations.
  • Ability to work independently and engage supervisor as needed.
  • Must be able to sit and stand for long periods of time while performing duties.
  • Must be able to lift 10-20 lbs. of operating manuals, computers, monitors, or other such items.
 
skills: MINIMUM REQUIREMENTS

  • Bachelor's Degree required with concentration in Information Technology or Business.
  • Should have at least one to three (1-3) years' hands-on experience with Salesforce.com platform.
  • Salesforce ADM-201 certification (Certified Administrator) required at-hire; Salesforce ADM-301 certification (Certified Advanced Administrator) preferred.
  • Salesforce DEV-401 (Platform App Builder I) certification preferred and required within 1-year.
  • Hand-on experience with APEX and VisualForce required.
  • Use of Salesforce APIs (via java, etc.) to integrate Salesforce with other tools.
  • Experience with Force.com migration tool desired.
  • Experience with writing code unit test for required coverage levels.
  • Experience with writing APEX batch jobs for Salesforce data.
  • Should have experience with programming languages such as SQL, JavaScript, and Java preferred.
  • Should have understanding of relational databases and data integration tools.
  • Must have understanding of data mappings (source to target) for integrations.
  • Must have experience building integrations with third-party products interfacing with Salesforce.
  • Must have strong analytical, strategic thinking and problem solving skills.
  • Should have familiarity with agile development team practices, tools, and framework.
  • Must have excellent verbal and written communication skills and a commitment to collaborate with people.
  • Must have experience engaging with people across a variety of levels with diverse backgrounds.
  • Proficient in Microsoft Office applications to include a working knowledge Microsoft Excel's advanced functions (e.g. VLOOKUP, Pivot Tables & Charts).
  • Experience working with Microsoft TFS (Team Foundation Server), or other related Agile Project Management software (e.g., Confluence, Trello, A-Ha, JIRA, and Liquid Planner) preferred.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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