Business Analyst w Peoplesoft #1876
This position, reporting to the ATS Client Services Manager, supports PeopleSoft operations tasks related to user security access, application maintenance and configuration for PeopleSoft Human Resource Management Systems (HRMS) and Campus Solutions (my.client).
location: Cambridge, Massachusetts
job type: Contract
salary: $40 - 60 per hour
work hours: 9am to 5pm
Responsible for Tier II helpdesk support, issue resolution, customer quality assurance as well as user outreach - ensure that high levels of service are upheld. Participate in problem resolution and issue tracking for end-users. Possesses a high level understanding of People Tools including query, user security, role configuration, portal structure and permission list configuration. Understanding of data security into numerous categories including Academic Career, Academic Org, Academic Programs, etc.
Works with Client Services team to identify and prioritize business process and/or system solutions to business problems related to users security and system configuration. Participates in systems and process continuous improvements in operational efficiencies in an effort to make processes more reliable, predictable and efficient. Participates in all aspects of production support. Assist with general administration, special projects, and perform other related job duties as needed.
Advanced desktop application skills including relational databases, Excel, Word, MS Project, PowerPoint and Visio. Knowledge of PeopleSoft HRMS and PeopleSoft Campus Solutions. Proven ability to quickly assimilate new tools/technology and/or applications required. Familiarity with visual basic, SQL and/or other data analysis tools preferred.
skills: Demonstrate adaptability, flexibility and the ability to get up to speed quickly in the client environment and with the enterprise applications we support. Must possess excellent interpersonal, organization, analytical, and written and oral communication skills. Must have proven ability to initiate and manage multiple tasks under competing deadlines and shifting priorities. Able to work independently and within small and large teams. Able to communicate effectively without direct management supervision.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.