Product Support Technician

  • location: Billings, MT
  • type: Permanent
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job description

Product Support Technician

job summary:
Randstad Technologies is seeking a talented technician/technical support professional in either North Dakota or Montana. This position will be responsible for providing remote and on-site technical support of systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support.

 
location: Billings, Montana
job type: Permanent
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
  • Become a subject matter expert with deep knowledge about the technologies used and their specific configuration.
  • Learn new products and applications as necessary to remain an expert
  • Installation of new equipment at customer sites
  • Support sales team in answering questions and understanding products
  • Basic hardware repair
  • Establish and maintain rapport with employees and customers at all levels of technical knowledge.
  • Responsible for various miscellaneous tasks associated with product/customer support activities
 
qualifications:
  • Hardware troubleshooting/basic hardware repair experience
  • Software troubleshooting experience
  • Working knowledge of networks
  • Excellent communication/customer service skills
  • Good driving record
  • Must be available for up to 40%-60% travel
 
skills:
  • Ability to travel frequently
  • Strong communication skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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