Jr Systems Administrator

  • location: Tampa, FL
  • type: Permanent
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job description

Jr Systems Administrator

job summary:




The Jr. Systems Administrator position is a hands on position responsible for installing, configuring, and maintaining all information systems equipment including all phone systems, hardware, software, and networking devices in the data center and throughout the organization. Able to provide end user support and interact with a broad range of end users including executives. This position also requires the ability to clearly document all change management controls working in a GMP and FDA regulated environment.









Essential Functions











  • Primary function, answer and triage all helpdesk calls. Escalate issues that cannot be resolved on first call resolution to the senior members of the department.
  • Perform remote troubleshooting procedures, through diagnostic techniques consistent with company policy and department standard operating procedures.
  • Determine best course of action and solution based on issue severity.
  • Log all tickets into the ticketing help desk system as per department procedure.
  • Assist in vendor selection, product selection for both hardware and software programs.
  • Provide in-depth technical assistance, customer service and training to end users; follow-up with end users to ensure a high level of success and customer satisfaction as per status and information given.
  • Identify and suggest possible opportunities and improvements regarding procedures or troubleshooting techniques.
  • Responsible for all workstation, laptop, AV, and end-user issues.
  • Provide general PC / networking, printing, support and general application support to a distributed user base
  • Test, setup, troubleshoot and support all PCs, printers, and other related IT equipment including laptops, iPads, Smartphones, Fax Machines, Scanners, Wi-Fi Systems
  • Assist in the maintenance and support of various software applications including upgrades
  • Assist in various aspects of network administration as assigned
  • Assists in continued product and solutions growth through new product testing, research and development
  • Complete work orders and projects in an acceptable timeframe
  • Identify and recommend improvements and opportunities that are consistent with needs of the organization
  • Obtain and maintain any necessary vendor or industry certifications
  • Coordinate meetings and installation schedules as needed
  • Perform general duties and other functions as required or assigned










Qualifications









Education and/or Experience





  • Required A High School or GED. Associate's Degree in Information Technology or related field, preferred.
  • Required 5 years of experience in a previous Help Desk role with increasing responsibility; proven analytical and problem solving skills.
  • Experience with GMP & FDA regulated software environments ideal: experience with pharmaceutical software (ERP, Quality Management Systems, IT Security & Risk assessments, intrusion prevention, SQL report writing)
  • Experience working with both hardware and software installation. Must be proficient with current hardware and software technologies and well versed in ITIL / ITSM management techniques.
  • Proficient with Active Directory Administration
  • Expert level with office application and function of Windows 8-10
  • Expert with remote assistance programs
  • Able to display effective interpersonal skills with all levels of employees, from a variety of different backgrounds and cultures, as well as the ability to positively and effectively communicate, verbally and in writing.
  • Strong customer service skills and focus required; must have a can-do attitude and proven follow-through skills
  • Knowledgeable about server operating systems.
  • Networking (P2P connectivity, LAN, WAN, Brocade/HP router and switch configuration a plus)
  • Knowledgeable with Windows, Mac, iOS, Android, and other operating systems.
  • Proficiency in Microsoft Office (Word, Excel, Outlook). UltiPro.
  • Demonstrated ability to deal with confidential information.
  • Effectively manage multiple tasks and exercise sound judgment in crisis situations
  • Ability to work as part of a team and independently; displays a commitment to service, be process oriented, and have a sense of urgency balanced with good judgement.
  • Strong integrity and work ethic are critical.




 
location: Tampa, Florida
job type: Permanent
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:




The Jr. Systems Administrator position is a hands on position responsible for installing, configuring, and maintaining all information systems equipment including all phone systems, hardware, software, and networking devices in the data center and throughout the organization. Able to provide end user support and interact with a broad range of end users including executives. This position also requires the ability to clearly document all change management controls working in a GMP and FDA regulated environment.









Essential Functions











  • Primary function, answer and triage all helpdesk calls. Escalate issues that cannot be resolved on first call resolution to the senior members of the department.
  • Perform remote troubleshooting procedures, through diagnostic techniques consistent with company policy and department standard operating procedures.
  • Determine best course of action and solution based on issue severity.
  • Log all tickets into the ticketing help desk system as per department procedure.
  • Assist in vendor selection, product selection for both hardware and software programs.
  • Provide in-depth technical assistance, customer service and training to end users; follow-up with end users to ensure a high level of success and customer satisfaction as per status and information given.
  • Identify and suggest possible opportunities and improvements regarding procedures or troubleshooting techniques.
  • Responsible for all workstation, laptop, AV, and end-user issues.
  • Provide general PC / networking, printing, support and general application support to a distributed user base
  • Test, setup, troubleshoot and support all PCs, printers, and other related IT equipment including laptops, iPads, Smartphones, Fax Machines, Scanners, Wi-Fi Systems
  • Assist in the maintenance and support of various software applications including upgrades
  • Assist in various aspects of network administration as assigned
  • Assists in continued product and solutions growth through new product testing, research and development
  • Complete work orders and projects in an acceptable timeframe
  • Identify and recommend improvements and opportunities that are consistent with needs of the organization
  • Obtain and maintain any necessary vendor or industry certifications
  • Coordinate meetings and installation schedules as needed
  • Perform general duties and other functions as required or assigned










Qualifications









Education and/or Experience





  • Required A High School or GED. Associate's Degree in Information Technology or related field, preferred.
  • Required 5 years of experience in a previous Help Desk role with increasing responsibility; proven analytical and problem solving skills.
  • Experience with GMP & FDA regulated software environments ideal: experience with pharmaceutical software (ERP, Quality Management Systems, IT Security & Risk assessments, intrusion prevention, SQL report writing)
  • Experience working with both hardware and software installation. Must be proficient with current hardware and software technologies and well versed in ITIL / ITSM management techniques.
  • Proficient with Active Directory Administration
  • Expert level with office application and function of Windows 8-10
  • Expert with remote assistance programs
  • Able to display effective interpersonal skills with all levels of employees, from a variety of different backgrounds and cultures, as well as the ability to positively and effectively communicate, verbally and in writing.
  • Strong customer service skills and focus required; must have a can-do attitude and proven follow-through skills
  • Knowledgeable about server operating systems.
  • Networking (P2P connectivity, LAN, WAN, Brocade/HP router and switch configuration a plus)
  • Knowledgeable with Windows, Mac, iOS, Android, and other operating systems.
  • Proficiency in Microsoft Office (Word, Excel, Outlook). UltiPro.
  • Demonstrated ability to deal with confidential information.
  • Effectively manage multiple tasks and exercise sound judgment in crisis situations
  • Ability to work as part of a team and independently; displays a commitment to service, be process oriented, and have a sense of urgency balanced with good judgement.
  • Strong integrity and work ethic are critical.




 
qualifications:




The Jr. Systems Administrator position is a hands on position responsible for installing, configuring, and maintaining all information systems equipment including all phone systems, hardware, software, and networking devices in the data center and throughout the organization. Able to provide end user support and interact with a broad range of end users including executives. This position also requires the ability to clearly document all change management controls working in a GMP and FDA regulated environment.









Essential Functions











  • Primary function, answer and triage all helpdesk calls. Escalate issues that cannot be resolved on first call resolution to the senior members of the department.
  • Perform remote troubleshooting procedures, through diagnostic techniques consistent with company policy and department standard operating procedures.
  • Determine best course of action and solution based on issue severity.
  • Log all tickets into the ticketing help desk system as per department procedure.
  • Assist in vendor selection, product selection for both hardware and software programs.
  • Provide in-depth technical assistance, customer service and training to end users; follow-up with end users to ensure a high level of success and customer satisfaction as per status and information given.
  • Identify and suggest possible opportunities and improvements regarding procedures or troubleshooting techniques.
  • Responsible for all workstation, laptop, AV, and end-user issues.
  • Provide general PC / networking, printing, support and general application support to a distributed user base
  • Test, setup, troubleshoot and support all PCs, printers, and other related IT equipment including laptops, iPads, Smartphones, Fax Machines, Scanners, Wi-Fi Systems
  • Assist in the maintenance and support of various software applications including upgrades
  • Assist in various aspects of network administration as assigned
  • Assists in continued product and solutions growth through new product testing, research and development
  • Complete work orders and projects in an acceptable timeframe
  • Identify and recommend improvements and opportunities that are consistent with needs of the organization
  • Obtain and maintain any necessary vendor or industry certifications
  • Coordinate meetings and installation schedules as needed
  • Perform general duties and other functions as required or assigned










Qualifications









Education and/or Experience





  • Required A High School or GED. Associate's Degree in Information Technology or related field, preferred.
  • Required 5 years of experience in a previous Help Desk role with increasing responsibility; proven analytical and problem solving skills.
  • Experience with GMP & FDA regulated software environments ideal: experience with pharmaceutical software (ERP, Quality Management Systems, IT Security & Risk assessments, intrusion prevention, SQL report writing)
  • Experience working with both hardware and software installation. Must be proficient with current hardware and software technologies and well versed in ITIL / ITSM management techniques.
  • Proficient with Active Directory Administration
  • Expert level with office application and function of Windows 8-10
  • Expert with remote assistance programs
  • Able to display effective interpersonal skills with all levels of employees, from a variety of different backgrounds and cultures, as well as the ability to positively and effectively communicate, verbally and in writing.
  • Strong customer service skills and focus required; must have a can-do attitude and proven follow-through skills
  • Knowledgeable about server operating systems.
  • Networking (P2P connectivity, LAN, WAN, Brocade/HP router and switch configuration a plus)
  • Knowledgeable with Windows, Mac, iOS, Android, and other operating systems.
  • Proficiency in Microsoft Office (Word, Excel, Outlook). UltiPro.
  • Demonstrated ability to deal with confidential information.
  • Effectively manage multiple tasks and exercise sound judgment in crisis situations
  • Ability to work as part of a team and independently; displays a commitment to service, be process oriented, and have a sense of urgency balanced with good judgement.
  • Strong integrity and work ethic are critical.




 
skills:





The Jr. Systems Administrator position is a hands on position responsible for installing, configuring, and maintaining all information systems equipment including all phone systems, hardware, software, and networking devices in the data center and throughout the organization. Able to provide end user support and interact with a broad range of end users including executives. This position also requires the ability to clearly document all change management controls working in a GMP and FDA regulated environment.









Essential Functions











  • Primary function, answer and triage all helpdesk calls. Escalate issues that cannot be resolved on first call resolution to the senior members of the department.
  • Perform remote troubleshooting procedures, through diagnostic techniques consistent with company policy and department standard operating procedures.
  • Determine best course of action and solution based on issue severity.
  • Log all tickets into the ticketing help desk system as per department procedure.
  • Assist in vendor selection, product selection for both hardware and software programs.
  • Provide in-depth technical assistance, customer service and training to end users; follow-up with end users to ensure a high level of success and customer satisfaction as per status and information given.
  • Identify and suggest possible opportunities and improvements regarding procedures or troubleshooting techniques.
  • Responsible for all workstation, laptop, AV, and end-user issues.
  • Provide general PC / networking, printing, support and general application support to a distributed user base
  • Test, setup, troubleshoot and support all PCs, printers, and other related IT equipment including laptops, iPads, Smartphones, Fax Machines, Scanners, Wi-Fi Systems
  • Assist in the maintenance and support of various software applications including upgrades
  • Assist in various aspects of network administration as assigned
  • Assists in continued product and solutions growth through new product testing, research and development
  • Complete work orders and projects in an acceptable timeframe
  • Identify and recommend improvements and opportunities that are consistent with needs of the organization
  • Obtain and maintain any necessary vendor or industry certifications
  • Coordinate meetings and installation schedules as needed
  • Perform general duties and other functions as required or assigned










Qualifications









Education and/or Experience





  • Required A High School or GED. Associate's Degree in Information Technology or related field, preferred.
  • Required 5 years of experience in a previous Help Desk role with increasing responsibility; proven analytical and problem solving skills.
  • Experience with GMP & FDA regulated software environments ideal: experience with pharmaceutical software (ERP, Quality Management Systems, IT Security & Risk assessments, intrusion prevention, SQL report writing)
  • Experience working with both hardware and software installation. Must be proficient with current hardware and software technologies and well versed in ITIL / ITSM management techniques.
  • Proficient with Active Directory Administration
  • Expert level with office application and function of Windows 8-10
  • Expert with remote assistance programs
  • Able to display effective interpersonal skills with all levels of employees, from a variety of different backgrounds and cultures, as well as the ability to positively and effectively communicate, verbally and in writing.
  • Strong customer service skills and focus required; must have a can-do attitude and proven follow-through skills
  • Knowledgeable about server operating systems.
  • Networking (P2P connectivity, LAN, WAN, Brocade/HP router and switch configuration a plus)
  • Knowledgeable with Windows, Mac, iOS, Android, and other operating systems.
  • Proficiency in Microsoft Office (Word, Excel, Outlook). UltiPro.
  • Demonstrated ability to deal with confidential information.
  • Effectively manage multiple tasks and exercise sound judgment in crisis situations
  • Ability to work as part of a team and independently; displays a commitment to service, be process oriented, and have a sense of urgency balanced with good judgement.
  • Strong integrity and work ethic are critical.





Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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