User Experience Researcher

  • location: Philadelphia, PA
  • type: Contract
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job description

User Experience Researcher

job summary:
What We're Looking For:

UX Researcher, Experience Design

You have an insatiable curiosity about human behavior and understand that business problems are people problems. As a UX Researcher with the Client Digital team, you help define and drive the future of Client.com and Client Business. You'll be conducting a range of qualitative and mixed methods work from usability testing to contextual inquiry. From gathering study requirements and planning research to interviewing users and analyzing and presenting results you'll be leading research projects end to end. Through close collaboration with design, product and content teams, you will be driving study and stimuli design and expected to ensure our customer needs are understood, communicated, and acted upon through design changes, product updates and revised business strategies. You firmly believe that understanding users' needs, behaviors, and emotions will yield insights that can change not only the experiences we create but the complete service our business offers.

 
location: Philadelphia, Pennsylvania
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
What You'll Do:

  • Lead the design and execution of qualitative and mixed-methods research studies and testing (including, but not limited to, interviews, surveys, concept testing, usability studies, and card sorting).
  • Facilitate and observe studies in the field (customer homes, call centers, technician visits) to gain first-hand knowledge of user behaviors.
  • Translate research findings into actionable recommendations and deliver them in compelling ways.
  • Analyze and synthesize findings with past relevant research, market research and other secondary sources to strengthen and reinforce the output of each study.
  • Share your deep understanding of customer needs and how to effectively incorporate them into design.
 
qualifications:
What You'll Need:

  • Degree in Service Design, UX Design, Anthropology, Human-Computer Interaction, Design Research or related discipline or equivalent experience.
  • Master's degree a plus.
  • Expertise with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, ethnography, usability testing, card sorting, survey development, secondary research analysis, competitive analysis, etc.)
  • Familiarity with digital-specific research tools like user replay, iperceptions, crazyegg a plus
  • 1-3 years experience planning, conducting, analyzing and communicating user research studies across exploratory, generative and evaluative user research
  • Analytical problem-solving skills, outstanding writing and presentation skills; comfortable presenting to a group.
  • Experience with Adobe Creative Suite, Microsoft Office; experience with rendering and editing video a plus.
  • Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity.
  • Experience in visual communication, journey mapping, service blueprinting and interaction design a plus
 
skills:
  • Degree in Service Design, UX Design, Anthropology, Human-Computer Interaction, Design Research or related discipline or equivalent experience.
  • Master's degree a plus.
  • Expertise with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, ethnography, usability testing, card sorting, survey development, secondary research analysis, competitive analysis, etc.)
  • Familiarity with digital-specific research tools like user replay, iperceptions, crazyegg a plus
  • 1-3 years experience planning, conducting, analyzing and communicating user research studies across exploratory, generative and evaluative user research
  • Analytical problem-solving skills, outstanding writing and presentation skills; comfortable presenting to a group.
  • Experience with Adobe Creative Suite, Microsoft Office; experience with rendering and editing video a plus.
  • Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity.
  • Experience in visual communication, journey mapping, service blueprinting and interaction design a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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