Technical Customer Support - Cloud Security
What You'll Do
You'll review customer data in the form of network topologies, and crash, log, or other device files for anomalies and deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. You will effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers. You'll provide guidance and training to other members of the team
location: Durham, North Carolina
job type: Contract
work hours: 8am to 5pm
Who You Are
You are a passionate and experienced individual who enjoys solving advanced networking issues, you have a solid understanding of fundamental networking theory, you're a good communicator who is able to listen, accept and follow direction from senior coworkers and is capable of communicating with clients. You also have a passion for learning and adapting to new technologies.
Candidate must have experience in enterprise application support
You have UNIX/Linux/FreeBSD knowledge. UNIX/Linux support experience
You own a BS in a technical field (CS/CE/EE preferred)
You have 3+ years of experience in network support
You possess 3 years experience supporting network security products
You have strong communicational skills
You're passionate for learning new technologies
skills: Desired Skills
You are able to do Wireshark analysis
You have Web Proxy support experience
You have Python Programming experience, Shell scripting in PERL and other scripting languages.
You are knowledgeable in standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
You have good networking knowledge and a solid understanding of switches, routers, firewalls and subnetting.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.