Technical Customer Support - Cloud Security

  • location: Research Triangle Park, NC
  • type: Contract
  • salary: $35 per hour
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job description

Technical Customer Support - Cloud Security

job summary:
What You'll Do

You'll review customer data in the form of network topologies, and crash, log, or other device files for anomalies and deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. You will effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers. You'll provide guidance and training to other members of the team

 
location: Durham, North Carolina
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Who You Are

You are a passionate and experienced individual who enjoys solving advanced networking issues, you have a solid understanding of fundamental networking theory, you're a good communicator who is able to listen, accept and follow direction from senior coworkers and is capable of communicating with clients. You also have a passion for learning and adapting to new technologies.

 
qualifications:
Candidate must have experience in enterprise application support

You have UNIX/Linux/FreeBSD knowledge. UNIX/Linux support experience

You own a BS in a technical field (CS/CE/EE preferred)

You have 3+ years of experience in network support

You possess 3 years experience supporting network security products

You have strong communicational skills

You're passionate for learning new technologies

 
skills: Desired Skills

You are able to do Wireshark analysis

You have Web Proxy support experience

You have Python Programming experience, Shell scripting in PERL and other scripting languages.

You are knowledgeable in standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP

You have good networking knowledge and a solid understanding of switches, routers, firewalls and subnetting.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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