Technical Support

  • location: Cary, NC
  • type: Contract
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job description

Technical Support

job summary:
The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Services from delivery through lifecycle support.

 
location: Cary, North Carolina
job type: Contract
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
Technical Client Advocate

The candidate will be working with a group of peers dealing with highly escalated incidents. The candidate will also be looking at Continual Service Improvements to prevent customer outages and providing reporting on a daily/monthly/quarterly or yearly basis.

 
qualifications:
You'll need to have:

- Bachelor's degree or four or more years of work experience.

- Three or more years of relevant work experience.

- Strong organizational, presentation, and problem solving skills.

- Willingness to be on call for after-hours support as needed.

DESIRED SKILLS:

- Worked in a client facing role and resolved operational problems.

- Managed and negotiated with internal and external organizations

- Technical knowledge of the telecommunication industry

EDUCATION/CERTIFICATIONS:

Included above

REQUIRED SHIFT:

· 8-5 ET, M-F. Occasional after-hours & weekend availability requested for client communication during critical escalated events.

 
skills: TECHNICAL SUPPORT

Client Services Management

solving

complex problems

client facing role


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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