Technical Support

  • location: Cary, NC
  • type: Contract
easy apply

job description

Technical Support

job summary:
The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Services from delivery through lifecycle support.

location: Cary, North Carolina
job type: Contract
work hours: 8am to 5pm
education: No Degree Required
Technical Client Advocate

The candidate will be working with a group of peers dealing with highly escalated incidents. The candidate will also be looking at Continual Service Improvements to prevent customer outages and providing reporting on a daily/monthly/quarterly or yearly basis.

You'll need to have:

- Bachelor's degree or four or more years of work experience.

- Three or more years of relevant work experience.

- Strong organizational, presentation, and problem solving skills.

- Willingness to be on call for after-hours support as needed.


- Worked in a client facing role and resolved operational problems.

- Managed and negotiated with internal and external organizations

- Technical knowledge of the telecommunication industry


Included above


· 8-5 ET, M-F. Occasional after-hours & weekend availability requested for client communication during critical escalated events.


Client Services Management


complex problems

client facing role

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs