Engineer-Technical Support III

  • location: Richardson, TX
  • type: Contract
  • salary: $45 per hour
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job description

Engineer-Technical Support III

job summary:
ho You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role and have knowledge in the following designated technology focus areas;

Required Skills:

General requirements for all Customer Support Engineers:

- You've achieved a Bachelor's Degree in a technical field, Masters is a plus

- You have 5+ years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities

- You should have 10+ years' experience or graduate school equivalent in the telecommunications industry

- Innate crisis management skills and the tenacity to handle critical customer issues

- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

- You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

- Update case notes to reflect current status of support cases

- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

- Utilize the Cisco technical service lab to recreate and resolve customer issues

- You can participate in weekend on-call rotation

- Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

- CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:

Linux and Virtualization:

- You have an expert level understanding and working knowledge in Linux and its troubleshooting tools

- Advanced OpenStack deployment, administration, and troubleshooting

- Scripting skills (e.g. Python, Bash/Shell, Perl)

- Working knowledge of MongoDB functions and troubleshooting

- Knowledge of container technology i.e Docker

- Experience with exploiting webservices/API/JSON

- Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)

- Linux certifications are not required but a plus

Service Provider Mobility:

- Extensive knowledge of Evolved Packet Core network architecture, network elements' functionalities, and communication protocols

- Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF

- Working experience with analyzing packet captures through wireshark

 
location: Richardson, Texas
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
ho You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role and have knowledge in the following designated technology focus areas;

Required Skills:

General requirements for all Customer Support Engineers:

- You've achieved a Bachelor's Degree in a technical field, Masters is a plus

- You have 5+ years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities

- You should have 10+ years' experience or graduate school equivalent in the telecommunications industry

- Innate crisis management skills and the tenacity to handle critical customer issues

- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

- You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

- Update case notes to reflect current status of support cases

- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

- Utilize the Cisco technical service lab to recreate and resolve customer issues

- You can participate in weekend on-call rotation

- Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

- CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:

Linux and Virtualization:

- You have an expert level understanding and working knowledge in Linux and its troubleshooting tools

- Advanced OpenStack deployment, administration, and troubleshooting

- Scripting skills (e.g. Python, Bash/Shell, Perl)

- Working knowledge of MongoDB functions and troubleshooting

- Knowledge of container technology i.e Docker

- Experience with exploiting webservices/API/JSON

- Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)

- Linux certifications are not required but a plus

Service Provider Mobility:

- Extensive knowledge of Evolved Packet Core network architecture, network elements' functionalities, and communication protocols

- Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF

- Working experience with analyzing packet captures through wireshark

 
qualifications:
ho You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role and have knowledge in the following designated technology focus areas;

Required Skills:

General requirements for all Customer Support Engineers:

- You've achieved a Bachelor's Degree in a technical field, Masters is a plus

- You have 5+ years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities

- You should have 10+ years' experience or graduate school equivalent in the telecommunications industry

- Innate crisis management skills and the tenacity to handle critical customer issues

- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

- You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

- Update case notes to reflect current status of support cases

- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

- Utilize the Cisco technical service lab to recreate and resolve customer issues

- You can participate in weekend on-call rotation

- Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

- CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:

Linux and Virtualization:

- You have an expert level understanding and working knowledge in Linux and its troubleshooting tools

- Advanced OpenStack deployment, administration, and troubleshooting

- Scripting skills (e.g. Python, Bash/Shell, Perl)

- Working knowledge of MongoDB functions and troubleshooting

- Knowledge of container technology i.e Docker

- Experience with exploiting webservices/API/JSON

- Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)

- Linux certifications are not required but a plus

Service Provider Mobility:

- Extensive knowledge of Evolved Packet Core network architecture, network elements' functionalities, and communication protocols

- Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF

- Working experience with analyzing packet captures through wireshark

 
skills: ho You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role and have knowledge in the following designated technology focus areas;

Required Skills:

General requirements for all Customer Support Engineers:

- You've achieved a Bachelor's Degree in a technical field, Masters is a plus

- You have 5+ years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities

- You should have 10+ years' experience or graduate school equivalent in the telecommunications industry

- Innate crisis management skills and the tenacity to handle critical customer issues

- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

- You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

- Update case notes to reflect current status of support cases

- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

- Utilize the Cisco technical service lab to recreate and resolve customer issues

- You can participate in weekend on-call rotation

- Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

- CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:

Linux and Virtualization:

- You have an expert level understanding and working knowledge in Linux and its troubleshooting tools

- Advanced OpenStack deployment, administration, and troubleshooting

- Scripting skills (e.g. Python, Bash/Shell, Perl)

- Working knowledge of MongoDB functions and troubleshooting

- Knowledge of container technology i.e Docker

- Experience with exploiting webservices/API/JSON

- Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)

- Linux certifications are not required but a plus

Service Provider Mobility:

- Extensive knowledge of Evolved Packet Core network architecture, network elements' functionalities, and communication protocols

- Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF

- Working experience with analyzing packet captures through wireshark


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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