Desktop Support Engineer

  • location: Houston, TX
  • type: Contract
  • salary: $22 - $29 per hour
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job description

Desktop Support Engineer

job summary:
Currently seeking a Desktop Support Engineer for a contract position in Houston, TX. This person will be responsible for all hands on support of a new plant site.

 
location: Houston, Texas
job type: Contract
salary: $22 - 29 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Alert management to emerging trends in incidents.
  • Assist in software releases and roll-outs and communication to the end users.
  • Field incoming requests to the Service Desk to ensure courteous, timely and effective resolution of end user issues.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Build rapport and elicit problem details from service desk customers.
  • Troubleshoot basic computer issues (network, phone, hardware, software, & peripherals)
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Ensure virus definitions, software updates and patches are up-to-date.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow ups to help requests.
  • Develop help sheets and FAQ lists for end users.
  • Participate in periodic after hours IT support, projects & systems maintenance.
 
qualifications:
Required experience:

  • 3+ years of Desktop Support experience
  • Experience with Windows 7, Windows 10
  • Active Directory knowledge
  • Desktop and printer setup and deployment experience
  • Basic Application troubleshooting
  • Experience with connectivity and wifi troubleshooting
 
skills:
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment..

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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