We're looking for someone with a Bachelor's degree in HCI, Psychology or other related field and 6 years of User Research experience Your Approach to Work:
- Research with agility: You have a strong working knowledge of formative & summative usability research methods, and how they are applied in a fast-moving organization. Experience with field studies, participatory design, heuristic evaluations, and competitive testing is also preferred.
- Actionable Findings: You translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful & actionable research. Your work informs both strategic and tactical efforts.
- Creative: When you're presented with a design or business problem, you think of multiple research approaches to help figure out how to make the experience easier and more delightful for our customer and you're excited to share the options as well as your recommendation.
location: Sunnyvale, California
job type: Contract
salary: $50 - 62 per hour
work hours: 9am to 6pm
- You use your knowledge of the Design process in collaboration with other researchers, designers, content strategists, architects, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals & questions so your partners don't have to.
- Self-motivated: You work without close supervision but you seek out and welcome feedback from senior Design leaders and managers.
Identify appropriate research methods based on time/budget and resourcing constraints
skills: Skills & Abilities We Look For:
- Plan and conduct user research across various products and teams including recruiting and scheduling user testing sessions
- Help define success metrics and benchmarking for various projects (as measured by KPIs)
- Effectively collaborate with c-level executives, stakeholders, product managers and designers to identify research opportunities on user-facing products
- Clearly communicate research needs and findings
- Ensure user needs are being met by serving as the research advocate in the team
- Establish research rigor and define best practices for the team
- Perform independent, impactful research that translates into actionable insights
- Proactively find ways to improve overall research best practices, facilities, methods, recruiting, tools, and other research-adjacent areas
- Identify appropriate research methods based on time/budget and resourcing constraints
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.