Oracle Analyst

  • location: Davidson, NC
  • type: Contract
  • salary: $51 - $65 per hour
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job description

Oracle Analyst

job summary:
Description

The Oracle Functional Analyst will provide functional support within the following finance modules/areas in finance functions: Accounts Receivable, General Ledger, Costing, Accounts Payable and Project Accounting.

The Oracle Functional Analyst will be an integral member of the global ERP team working with locations around the world to support a single business solution/system utilizing Oracle R12 and R11.

Candidate will have 2 or more years of ERP experience, specifically with Oracle eBusiness Suite.

Office location is either Davidson, NC or other Company locations will be considered.

Responsibilities:

- Incident Resolution: Perform Application Support for ERP enabled Businesses within agreed SLAs (service level agreements). This involves investigating issues reported in the Remedy help desk system to the Functional Support Team, responding to users in a courteous, timely manner, documenting case notes, problem cause & resolution.

- The successful candidate will facilitate acquisition of, and participate in, testing necessary system patches (Oracle Metalink)

- Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.

- Escalation: Escalate unresolved issues as required to other provider groups such as DBAs & technical groups or software vendor support resources.

- Perform assigned duties as prioritized and alert leaders when priorities conflict or are ambiguous.

- Support the system users to improve their productivity and application knowledge; building the super user's confidence and competence.

- Stay professionally current with new features being delivered in Oracle and future releases of the Ingersoll Rand Global Design by reviewing, updating, or creating functional documents and testing of existing and new functionalities.

- Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.

- Take charge in developing and managing your career growth with the aid of clear career paths, involved and encouraging leaders, and excellent tools and training opportunities.

- Able to lead small to medium sized initiatives. Initiatives could include complex problem solving, small to medium projects, or critical changes to existing systems.

- Serve as a mentor to other analysts by providing knowledge transfer, helping troubleshoot problems or allow them work-shadow.

Key Competencies:

User Support

- Manages assigned incidents or problems interacting professionally with available resources (people, knowledge bases, documentation) & leverages these to ensure issue resolution.

- Responds to helpdesk requests leveraging knowledgebase

- Manages the process of routing help request

- Tracks & logs help requests & outcomes

- Identifies & evaluates chronic problems and trends and provides concise, accurate feedback to management.

Team Player

- Makes & keeps commitments

- Fosters effective teamwork by linking own responsibilities to the team's goals and needs

- Shares networks & resources to support others' effectiveness

- Respects individual diversity

Application Ownership

- Manages the metadata of an application

- Ensures the application's compliance with the Audit and Security requirements

- Leads in the planning, testing and execution of the Disaster Recovery Strategy

- Provides assistance with cloning, sanity tests, regression tests and patching exercises

- Co-ordinates with the vendor to ensure the licensing and support frameworks are operational

Customer Adviser

- Ensures internal & external customer satisfaction

- Asks probing questions to understand customer operations & needs.

- Contacts customers and other stakeholders to learn their perspective, background and experiences

- Maintains clear communication of mutual expectations with customers

- Provides solutions that meet needs of customers

- Acts as a trusted advisor

Change Agent

- Anticipates and adapts to change

- Quickly adapts to change and understands the reasons for the change

- Reaches/stretches for continual self-improvement

- Encourages and champions change and continuous improvement

- Uses change opportunistically to develop new, better ways of working

 
location: Davidson, North Carolina
job type: Contract
salary: $51 - 65 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Description

The Oracle Functional Analyst will provide functional support within the following finance modules/areas in finance functions: Accounts Receivable, General Ledger, Costing, Accounts Payable and Project Accounting.

The Oracle Functional Analyst will be an integral member of the global ERP team working with locations around the world to support a single business solution/system utilizing Oracle R12 and R11.

Candidate will have 2 or more years of ERP experience, specifically with Oracle eBusiness Suite.

Office location is either Davidson, NC or other Company locations will be considered.

Responsibilities:

- Incident Resolution: Perform Application Support for ERP enabled Businesses within agreed SLAs (service level agreements). This involves investigating issues reported in the Remedy help desk system to the Functional Support Team, responding to users in a courteous, timely manner, documenting case notes, problem cause & resolution.

- The successful candidate will facilitate acquisition of, and participate in, testing necessary system patches (Oracle Metalink)

- Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.

- Escalation: Escalate unresolved issues as required to other provider groups such as DBAs & technical groups or software vendor support resources.

- Perform assigned duties as prioritized and alert leaders when priorities conflict or are ambiguous.

- Support the system users to improve their productivity and application knowledge; building the super user's confidence and competence.

- Stay professionally current with new features being delivered in Oracle and future releases of the Ingersoll Rand Global Design by reviewing, updating, or creating functional documents and testing of existing and new functionalities.

- Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.

- Take charge in developing and managing your career growth with the aid of clear career paths, involved and encouraging leaders, and excellent tools and training opportunities.

- Able to lead small to medium sized initiatives. Initiatives could include complex problem solving, small to medium projects, or critical changes to existing systems.

- Serve as a mentor to other analysts by providing knowledge transfer, helping troubleshoot problems or allow them work-shadow.

Key Competencies:

User Support

- Manages assigned incidents or problems interacting professionally with available resources (people, knowledge bases, documentation) & leverages these to ensure issue resolution.

- Responds to helpdesk requests leveraging knowledgebase

- Manages the process of routing help request

- Tracks & logs help requests & outcomes

- Identifies & evaluates chronic problems and trends and provides concise, accurate feedback to management.

Team Player

- Makes & keeps commitments

- Fosters effective teamwork by linking own responsibilities to the team's goals and needs

- Shares networks & resources to support others' effectiveness

- Respects individual diversity

Application Ownership

- Manages the metadata of an application

- Ensures the application's compliance with the Audit and Security requirements

- Leads in the planning, testing and execution of the Disaster Recovery Strategy

- Provides assistance with cloning, sanity tests, regression tests and patching exercises

- Co-ordinates with the vendor to ensure the licensing and support frameworks are operational

Customer Adviser

- Ensures internal & external customer satisfaction

- Asks probing questions to understand customer operations & needs.

- Contacts customers and other stakeholders to learn their perspective, background and experiences

- Maintains clear communication of mutual expectations with customers

- Provides solutions that meet needs of customers

- Acts as a trusted advisor

Change Agent

- Anticipates and adapts to change

- Quickly adapts to change and understands the reasons for the change

- Reaches/stretches for continual self-improvement

- Encourages and champions change and continuous improvement

- Uses change opportunistically to develop new, better ways of working

 
qualifications:
Description

The Oracle Functional Analyst will provide functional support within the following finance modules/areas in finance functions: Accounts Receivable, General Ledger, Costing, Accounts Payable and Project Accounting.

The Oracle Functional Analyst will be an integral member of the global ERP team working with locations around the world to support a single business solution/system utilizing Oracle R12 and R11.

Candidate will have 2 or more years of ERP experience, specifically with Oracle eBusiness Suite.

Office location is either Davidson, NC or other Company locations will be considered.

Responsibilities:

- Incident Resolution: Perform Application Support for ERP enabled Businesses within agreed SLAs (service level agreements). This involves investigating issues reported in the Remedy help desk system to the Functional Support Team, responding to users in a courteous, timely manner, documenting case notes, problem cause & resolution.

- The successful candidate will facilitate acquisition of, and participate in, testing necessary system patches (Oracle Metalink)

- Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.

- Escalation: Escalate unresolved issues as required to other provider groups such as DBAs & technical groups or software vendor support resources.

- Perform assigned duties as prioritized and alert leaders when priorities conflict or are ambiguous.

- Support the system users to improve their productivity and application knowledge; building the super user's confidence and competence.

- Stay professionally current with new features being delivered in Oracle and future releases of the Ingersoll Rand Global Design by reviewing, updating, or creating functional documents and testing of existing and new functionalities.

- Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.

- Take charge in developing and managing your career growth with the aid of clear career paths, involved and encouraging leaders, and excellent tools and training opportunities.

- Able to lead small to medium sized initiatives. Initiatives could include complex problem solving, small to medium projects, or critical changes to existing systems.

- Serve as a mentor to other analysts by providing knowledge transfer, helping troubleshoot problems or allow them work-shadow.

Key Competencies:

User Support

- Manages assigned incidents or problems interacting professionally with available resources (people, knowledge bases, documentation) & leverages these to ensure issue resolution.

- Responds to helpdesk requests leveraging knowledgebase

- Manages the process of routing help request

- Tracks & logs help requests & outcomes

- Identifies & evaluates chronic problems and trends and provides concise, accurate feedback to management.

Team Player

- Makes & keeps commitments

- Fosters effective teamwork by linking own responsibilities to the team's goals and needs

- Shares networks & resources to support others' effectiveness

- Respects individual diversity

Application Ownership

- Manages the metadata of an application

- Ensures the application's compliance with the Audit and Security requirements

- Leads in the planning, testing and execution of the Disaster Recovery Strategy

- Provides assistance with cloning, sanity tests, regression tests and patching exercises

- Co-ordinates with the vendor to ensure the licensing and support frameworks are operational

Customer Adviser

- Ensures internal & external customer satisfaction

- Asks probing questions to understand customer operations & needs.

- Contacts customers and other stakeholders to learn their perspective, background and experiences

- Maintains clear communication of mutual expectations with customers

- Provides solutions that meet needs of customers

- Acts as a trusted advisor

Change Agent

- Anticipates and adapts to change

- Quickly adapts to change and understands the reasons for the change

- Reaches/stretches for continual self-improvement

- Encourages and champions change and continuous improvement

- Uses change opportunistically to develop new, better ways of working

 
skills: Description

The Oracle Functional Analyst will provide functional support within the following finance modules/areas in finance functions: Accounts Receivable, General Ledger, Costing, Accounts Payable and Project Accounting.

The Oracle Functional Analyst will be an integral member of the global ERP team working with locations around the world to support a single business solution/system utilizing Oracle R12 and R11.

Candidate will have 2 or more years of ERP experience, specifically with Oracle eBusiness Suite.

Office location is either Davidson, NC or other Company locations will be considered.

Responsibilities:

- Incident Resolution: Perform Application Support for ERP enabled Businesses within agreed SLAs (service level agreements). This involves investigating issues reported in the Remedy help desk system to the Functional Support Team, responding to users in a courteous, timely manner, documenting case notes, problem cause & resolution.

- The successful candidate will facilitate acquisition of, and participate in, testing necessary system patches (Oracle Metalink)

- Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.

- Escalation: Escalate unresolved issues as required to other provider groups such as DBAs & technical groups or software vendor support resources.

- Perform assigned duties as prioritized and alert leaders when priorities conflict or are ambiguous.

- Support the system users to improve their productivity and application knowledge; building the super user's confidence and competence.

- Stay professionally current with new features being delivered in Oracle and future releases of the Ingersoll Rand Global Design by reviewing, updating, or creating functional documents and testing of existing and new functionalities.

- Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.

- Take charge in developing and managing your career growth with the aid of clear career paths, involved and encouraging leaders, and excellent tools and training opportunities.

- Able to lead small to medium sized initiatives. Initiatives could include complex problem solving, small to medium projects, or critical changes to existing systems.

- Serve as a mentor to other analysts by providing knowledge transfer, helping troubleshoot problems or allow them work-shadow.

Key Competencies:

User Support

- Manages assigned incidents or problems interacting professionally with available resources (people, knowledge bases, documentation) & leverages these to ensure issue resolution.

- Responds to helpdesk requests leveraging knowledgebase

- Manages the process of routing help request

- Tracks & logs help requests & outcomes

- Identifies & evaluates chronic problems and trends and provides concise, accurate feedback to management.

Team Player

- Makes & keeps commitments

- Fosters effective teamwork by linking own responsibilities to the team's goals and needs

- Shares networks & resources to support others' effectiveness

- Respects individual diversity

Application Ownership

- Manages the metadata of an application

- Ensures the application's compliance with the Audit and Security requirements

- Leads in the planning, testing and execution of the Disaster Recovery Strategy

- Provides assistance with cloning, sanity tests, regression tests and patching exercises

- Co-ordinates with the vendor to ensure the licensing and support frameworks are operational

Customer Adviser

- Ensures internal & external customer satisfaction

- Asks probing questions to understand customer operations & needs.

- Contacts customers and other stakeholders to learn their perspective, background and experiences

- Maintains clear communication of mutual expectations with customers

- Provides solutions that meet needs of customers

- Acts as a trusted advisor

Change Agent

- Anticipates and adapts to change

- Quickly adapts to change and understands the reasons for the change

- Reaches/stretches for continual self-improvement

- Encourages and champions change and continuous improvement

- Uses change opportunistically to develop new, better ways of working


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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