Operations Analyst Level II - Managed Services

  • location: Madison, WI
  • type: Contract
easy apply

job description

Operations Analyst Level II - Managed Services

job summary:
Description:

Role Overview

  • Operations Analysts provide 24/7 coverage of Clients Network Operations Center and play a fundamental role in ensuring we meet or exceed the expectations of all clients as defined in our service level agreements.
  • Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
  • Analysts at Client are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging service offerings.
  • They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills
Key Areas of Responsibility

  • Understand and Deliver Managed Service offerings as outlined in the Client Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the Client ManS Standard Operating Procedures manual (SOP).
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met.
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Guide and mentor less experienced teammates by providing technical support, training, and direction
  • Document and record time
Responsibilities:

  • As a Operations Analyst- Level II - Network provide Intermediate technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision.
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Client through performing behaviors consistent with the Client Way.
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
Qualifications:

Minimum Qualifications:


  • Minimum 3 years of technical experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Other Required Qualifications:

  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
  • Ability to establish customer trust and confidence in the Client Managed Services knowledge of and concern for customers' business needs.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
  • Critical attention to detail and solid creative problem solving skills.
  • Ability to perform intermediate root cause analysis.
  • Strong organizational, analytical, and problem solving skills.?
  • Customer Service focused and a high level of professionalism.
  • Ability to consistently follow policies and procedures.
  • Strong communication and documentation skills.
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Preferred Qualifications:

  • Working knowledge in a number of the following technology areas:
  • Hardware:
  • Switches - Cisco IOS and Nexus platforms
  • Routers - Cisco IOS and IOS XE platforms
  • Firewalls - Cisco ASA and FWSM platforms
  • Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
  • WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:

  • WAN - MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
  • Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
  • Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
  • Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
  • Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
  • QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
  • VOIP - Cisco voice gateway functionality, SRST
  • Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
  • Data Center - FabricPath, FEX, vPC, UCS, FCoE
  • Wireless - Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
  • VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
Additional knowledge/skills:

  • Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
  • Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
  • Hands-on experience in a large enterprise or data center environments
  • Cisco Certified Network Associate (CCNA) or equivalent
  • ITIL Foundations Certification
  • Hands-on experience in a large Data Center environment
  • ITIL Foundations Certification
 
location: Madison, Wisconsin
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Description:

Role Overview

  • Operations Analysts provide 24/7 coverage of Clients Network Operations Center and play a fundamental role in ensuring we meet or exceed the expectations of all clients as defined in our service level agreements.
  • Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
  • Analysts at Client are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging service offerings.
  • They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills
Key Areas of Responsibility

  • Understand and Deliver Managed Service offerings as outlined in the Client Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the Client ManS Standard Operating Procedures manual (SOP).
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met.
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Guide and mentor less experienced teammates by providing technical support, training, and direction
  • Document and record time
Responsibilities:

  • As a Operations Analyst- Level II - Network provide Intermediate technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision.
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Client through performing behaviors consistent with the Client Way.
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
Qualifications:

Minimum Qualifications:


  • Minimum 3 years of technical experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Other Required Qualifications:

  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
  • Ability to establish customer trust and confidence in the Client Managed Services knowledge of and concern for customers' business needs.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
  • Critical attention to detail and solid creative problem solving skills.
  • Ability to perform intermediate root cause analysis.
  • Strong organizational, analytical, and problem solving skills.?
  • Customer Service focused and a high level of professionalism.
  • Ability to consistently follow policies and procedures.
  • Strong communication and documentation skills.
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Preferred Qualifications:

  • Working knowledge in a number of the following technology areas:
  • Hardware:
  • Switches - Cisco IOS and Nexus platforms
  • Routers - Cisco IOS and IOS XE platforms
  • Firewalls - Cisco ASA and FWSM platforms
  • Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
  • WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:

  • WAN - MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
  • Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
  • Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
  • Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
  • Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
  • QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
  • VOIP - Cisco voice gateway functionality, SRST
  • Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
  • Data Center - FabricPath, FEX, vPC, UCS, FCoE
  • Wireless - Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
  • VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
Additional knowledge/skills:

  • Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
  • Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
  • Hands-on experience in a large enterprise or data center environments
  • Cisco Certified Network Associate (CCNA) or equivalent
  • ITIL Foundations Certification
  • Hands-on experience in a large Data Center environment
  • ITIL Foundations Certification
 
qualifications:
Description:

Role Overview

  • Operations Analysts provide 24/7 coverage of Clients Network Operations Center and play a fundamental role in ensuring we meet or exceed the expectations of all clients as defined in our service level agreements.
  • Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
  • Analysts at Client are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging service offerings.
  • They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills
Key Areas of Responsibility

  • Understand and Deliver Managed Service offerings as outlined in the Client Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the Client ManS Standard Operating Procedures manual (SOP).
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met.
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Guide and mentor less experienced teammates by providing technical support, training, and direction
  • Document and record time
Responsibilities:

  • As a Operations Analyst- Level II - Network provide Intermediate technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision.
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Client through performing behaviors consistent with the Client Way.
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
Qualifications:

Minimum Qualifications:


  • Minimum 3 years of technical experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Other Required Qualifications:

  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
  • Ability to establish customer trust and confidence in the Client Managed Services knowledge of and concern for customers' business needs.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
  • Critical attention to detail and solid creative problem solving skills.
  • Ability to perform intermediate root cause analysis.
  • Strong organizational, analytical, and problem solving skills.?
  • Customer Service focused and a high level of professionalism.
  • Ability to consistently follow policies and procedures.
  • Strong communication and documentation skills.
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Preferred Qualifications:

  • Working knowledge in a number of the following technology areas:
  • Hardware:
  • Switches - Cisco IOS and Nexus platforms
  • Routers - Cisco IOS and IOS XE platforms
  • Firewalls - Cisco ASA and FWSM platforms
  • Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
  • WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:

  • WAN - MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
  • Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
  • Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
  • Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
  • Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
  • QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
  • VOIP - Cisco voice gateway functionality, SRST
  • Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
  • Data Center - FabricPath, FEX, vPC, UCS, FCoE
  • Wireless - Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
  • VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
Additional knowledge/skills:

  • Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
  • Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
  • Hands-on experience in a large enterprise or data center environments
  • Cisco Certified Network Associate (CCNA) or equivalent
  • ITIL Foundations Certification
  • Hands-on experience in a large Data Center environment
  • ITIL Foundations Certification
 
skills: Description:

Role Overview

  • Operations Analysts provide 24/7 coverage of Clients Network Operations Center and play a fundamental role in ensuring we meet or exceed the expectations of all clients as defined in our service level agreements.
  • Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
  • Analysts at Client are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging service offerings.
  • They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills
Key Areas of Responsibility

  • Understand and Deliver Managed Service offerings as outlined in the Client Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the Client ManS Standard Operating Procedures manual (SOP).
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met.
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Guide and mentor less experienced teammates by providing technical support, training, and direction
  • Document and record time
Responsibilities:

  • As a Operations Analyst- Level II - Network provide Intermediate technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision.
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Client through performing behaviors consistent with the Client Way.
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
Qualifications:

Minimum Qualifications:


  • Minimum 3 years of technical experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Other Required Qualifications:

  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
  • Ability to establish customer trust and confidence in the Client Managed Services knowledge of and concern for customers' business needs.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
  • Critical attention to detail and solid creative problem solving skills.
  • Ability to perform intermediate root cause analysis.
  • Strong organizational, analytical, and problem solving skills.?
  • Customer Service focused and a high level of professionalism.
  • Ability to consistently follow policies and procedures.
  • Strong communication and documentation skills.
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Preferred Qualifications:

  • Working knowledge in a number of the following technology areas:
  • Hardware:
  • Switches - Cisco IOS and Nexus platforms
  • Routers - Cisco IOS and IOS XE platforms
  • Firewalls - Cisco ASA and FWSM platforms
  • Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
  • WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:

  • WAN - MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
  • Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
  • Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
  • Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
  • Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
  • QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
  • VOIP - Cisco voice gateway functionality, SRST
  • Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
  • Data Center - FabricPath, FEX, vPC, UCS, FCoE
  • Wireless - Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
  • VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
Additional knowledge/skills:

  • Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
  • Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
  • Hands-on experience in a large enterprise or data center environments
  • Cisco Certified Network Associate (CCNA) or equivalent
  • ITIL Foundations Certification
  • Hands-on experience in a large Data Center environment
  • ITIL Foundations Certification

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