Help Desk

  • location: Pawtucket, RI
  • type: Contract
  • salary: $20 - $25 per hour
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job description

Help Desk

job summary:
Looking for Help Desk to assist with installation new PCs, software upgrades and troubleshooting.

location: Pawtucket, Rhode Island
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
  • Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
  • Provides ongoing support to the user community both on-site and remote i.e., troubleshooting hardware and software problems.
  • Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
  • Works in conjunction with other areas to diagnose and resolve issues.
  • Handles set-up and disconnect of IT equipment for intra-office moves
  • Provides basic systems training to new users
  • Ensures confidentiality and data integrity at all times while working on systems.
  • Performs additional duties and responsibilities as assigned.
  • Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
  • Must be professional and reliable, have the ability to pick up quick and work independently as well as in a team environment.
  • Excellent troubleshooting skills a must
  • Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU's etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.
  • Prior Tech Support experience a must
skills: Troubleshooting

software installs

Windows 10

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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