Client Services Technician

  • location: Minneapolis, MN
  • type: Contract
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job description

Client Services Technician

job summary:
Description:

Key Areas of Responsibility:

  • Provide on-site support for both external and internal support staff. Work will consist of cabling, racking, troubleshooting, as well as server, network, and facilities equipment maintenance;
  • Take independent ownership of work requests until they are resolved and also working with various individuals at Client to ensure satisfactory solutions;
  • Audit the status of equipment within the environment, assess equipment needs, and make recommendations to better suit both the devices and the data center environment;
  • Develop and improve standards, practices, and overall productivity of operations within and around the data center facility;
  • Document, respond to, and track open requests from Engineers/ Project Managers/ Service Account Managers;
  • Create and improve client and internal support documentation and training materials;
  • Assist in the identification, troubleshooting, and resolution of issues where possible;
  • Escalate and work with senior engineers with necessary;
  • Provide data center escorting for Client Data Center clients and vendors;
  • Perform data center tape handling and audit activities involving loading, unloading, and verification of media. Follow a strict-control process for media entering or leaving the facility;
  • Provide remote-hands support for general data center facilities issues when necessary;
  • Provide basic account management duties for colocation clients;
  • When requested, complete power analysis for new hardware requests, deny/approve/escalate those requests as needed, then communicate to the appropriate stakeholders next steps.
Responsibilities:

  • Meet or exceed defined performance metrics;
  • Provide supportive and backup services to data center shipping and receiving staff as necessary;
  • Work with peers and data center management to provide necessary shift, ticket, and work load coverage;
  • Work on special projects as directed by data center management or as identified by you and/or your coworkers;
  • Independently determine/develop approaches to solutions;
  • Directly interact with peers, supervisor and team manager;
  • Frequent customer interaction at peer level and higher (IT managers/directors)
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications:

Minimum Qualifications:


  • 6 months of experience in a comparable role;
  • Some lifting, bending required (50 lbs);
  • 2-yr associate degree (or 4-yr degree) or equivalent experience
  • CompTIA A+ at time of hire or within 90 days of employment
Other Required Qualifications:

  • Ability to maintain composure and execute tasks while under pressure and exemplifying a high level of patience;
  • Well-organized, able to multi-task, detail-oriented, and able to take initiative;
  • Fundamental understanding of computer networking technologies (i.e. physical connectivity, internet and intranet concepts);
  • Excellent communication, client service, interpersonal and teamwork skills;
  • Demonstrate a high level of autonomy and ability to make decisions consistent with company and customer goals;
  • Strong written and oral communications skills;
  • Self-motivated and driven to perform without direct supervision;
  • Ability to conduct self in a mature, responsible manner;
  • Proven experience in direct customer support;
  • Keen attention to detail and a critical eye for improvement;
  • Foster company success through a professional appearance and by having a positive attitude;
  • Effective interpersonal and relationship-building skills;
  • Ability to present ideas in positive and user-friendly language;
  • Experience working in team environments with high performance and quality expectations;
  • Proven ability to seek and understand customers' goals and objectives;
  • Demonstrate an analytical approach and problem-solving techniques;
  • Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
Preferred Qualifications:

  • Prior experience in maintaining high service levels in a demanding environment;
  • Experience with making and testing network cables.
 
location: Minneapolis, Minnesota
job type: Contract
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Description:

Key Areas of Responsibility:

  • Provide on-site support for both external and internal support staff. Work will consist of cabling, racking, troubleshooting, as well as server, network, and facilities equipment maintenance;
  • Take independent ownership of work requests until they are resolved and also working with various individuals at Client to ensure satisfactory solutions;
  • Audit the status of equipment within the environment, assess equipment needs, and make recommendations to better suit both the devices and the data center environment;
  • Develop and improve standards, practices, and overall productivity of operations within and around the data center facility;
  • Document, respond to, and track open requests from Engineers/ Project Managers/ Service Account Managers;
  • Create and improve client and internal support documentation and training materials;
  • Assist in the identification, troubleshooting, and resolution of issues where possible;
  • Escalate and work with senior engineers with necessary;
  • Provide data center escorting for Client Data Center clients and vendors;
  • Perform data center tape handling and audit activities involving loading, unloading, and verification of media. Follow a strict-control process for media entering or leaving the facility;
  • Provide remote-hands support for general data center facilities issues when necessary;
  • Provide basic account management duties for colocation clients;
  • When requested, complete power analysis for new hardware requests, deny/approve/escalate those requests as needed, then communicate to the appropriate stakeholders next steps.
Responsibilities:

  • Meet or exceed defined performance metrics;
  • Provide supportive and backup services to data center shipping and receiving staff as necessary;
  • Work with peers and data center management to provide necessary shift, ticket, and work load coverage;
  • Work on special projects as directed by data center management or as identified by you and/or your coworkers;
  • Independently determine/develop approaches to solutions;
  • Directly interact with peers, supervisor and team manager;
  • Frequent customer interaction at peer level and higher (IT managers/directors)
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications:

Minimum Qualifications:


  • 6 months of experience in a comparable role;
  • Some lifting, bending required (50 lbs);
  • 2-yr associate degree (or 4-yr degree) or equivalent experience
  • CompTIA A+ at time of hire or within 90 days of employment
Other Required Qualifications:

  • Ability to maintain composure and execute tasks while under pressure and exemplifying a high level of patience;
  • Well-organized, able to multi-task, detail-oriented, and able to take initiative;
  • Fundamental understanding of computer networking technologies (i.e. physical connectivity, internet and intranet concepts);
  • Excellent communication, client service, interpersonal and teamwork skills;
  • Demonstrate a high level of autonomy and ability to make decisions consistent with company and customer goals;
  • Strong written and oral communications skills;
  • Self-motivated and driven to perform without direct supervision;
  • Ability to conduct self in a mature, responsible manner;
  • Proven experience in direct customer support;
  • Keen attention to detail and a critical eye for improvement;
  • Foster company success through a professional appearance and by having a positive attitude;
  • Effective interpersonal and relationship-building skills;
  • Ability to present ideas in positive and user-friendly language;
  • Experience working in team environments with high performance and quality expectations;
  • Proven ability to seek and understand customers' goals and objectives;
  • Demonstrate an analytical approach and problem-solving techniques;
  • Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
Preferred Qualifications:

  • Prior experience in maintaining high service levels in a demanding environment;
  • Experience with making and testing network cables.
 
qualifications:
Description:

Key Areas of Responsibility:

  • Provide on-site support for both external and internal support staff. Work will consist of cabling, racking, troubleshooting, as well as server, network, and facilities equipment maintenance;
  • Take independent ownership of work requests until they are resolved and also working with various individuals at Client to ensure satisfactory solutions;
  • Audit the status of equipment within the environment, assess equipment needs, and make recommendations to better suit both the devices and the data center environment;
  • Develop and improve standards, practices, and overall productivity of operations within and around the data center facility;
  • Document, respond to, and track open requests from Engineers/ Project Managers/ Service Account Managers;
  • Create and improve client and internal support documentation and training materials;
  • Assist in the identification, troubleshooting, and resolution of issues where possible;
  • Escalate and work with senior engineers with necessary;
  • Provide data center escorting for Client Data Center clients and vendors;
  • Perform data center tape handling and audit activities involving loading, unloading, and verification of media. Follow a strict-control process for media entering or leaving the facility;
  • Provide remote-hands support for general data center facilities issues when necessary;
  • Provide basic account management duties for colocation clients;
  • When requested, complete power analysis for new hardware requests, deny/approve/escalate those requests as needed, then communicate to the appropriate stakeholders next steps.
Responsibilities:

  • Meet or exceed defined performance metrics;
  • Provide supportive and backup services to data center shipping and receiving staff as necessary;
  • Work with peers and data center management to provide necessary shift, ticket, and work load coverage;
  • Work on special projects as directed by data center management or as identified by you and/or your coworkers;
  • Independently determine/develop approaches to solutions;
  • Directly interact with peers, supervisor and team manager;
  • Frequent customer interaction at peer level and higher (IT managers/directors)
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications:

Minimum Qualifications:


  • 6 months of experience in a comparable role;
  • Some lifting, bending required (50 lbs);
  • 2-yr associate degree (or 4-yr degree) or equivalent experience
  • CompTIA A+ at time of hire or within 90 days of employment
Other Required Qualifications:

  • Ability to maintain composure and execute tasks while under pressure and exemplifying a high level of patience;
  • Well-organized, able to multi-task, detail-oriented, and able to take initiative;
  • Fundamental understanding of computer networking technologies (i.e. physical connectivity, internet and intranet concepts);
  • Excellent communication, client service, interpersonal and teamwork skills;
  • Demonstrate a high level of autonomy and ability to make decisions consistent with company and customer goals;
  • Strong written and oral communications skills;
  • Self-motivated and driven to perform without direct supervision;
  • Ability to conduct self in a mature, responsible manner;
  • Proven experience in direct customer support;
  • Keen attention to detail and a critical eye for improvement;
  • Foster company success through a professional appearance and by having a positive attitude;
  • Effective interpersonal and relationship-building skills;
  • Ability to present ideas in positive and user-friendly language;
  • Experience working in team environments with high performance and quality expectations;
  • Proven ability to seek and understand customers' goals and objectives;
  • Demonstrate an analytical approach and problem-solving techniques;
  • Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
Preferred Qualifications:

  • Prior experience in maintaining high service levels in a demanding environment;
  • Experience with making and testing network cables.
 
skills: Description:

Key Areas of Responsibility:

  • Provide on-site support for both external and internal support staff. Work will consist of cabling, racking, troubleshooting, as well as server, network, and facilities equipment maintenance;
  • Take independent ownership of work requests until they are resolved and also working with various individuals at Client to ensure satisfactory solutions;
  • Audit the status of equipment within the environment, assess equipment needs, and make recommendations to better suit both the devices and the data center environment;
  • Develop and improve standards, practices, and overall productivity of operations within and around the data center facility;
  • Document, respond to, and track open requests from Engineers/ Project Managers/ Service Account Managers;
  • Create and improve client and internal support documentation and training materials;
  • Assist in the identification, troubleshooting, and resolution of issues where possible;
  • Escalate and work with senior engineers with necessary;
  • Provide data center escorting for Client Data Center clients and vendors;
  • Perform data center tape handling and audit activities involving loading, unloading, and verification of media. Follow a strict-control process for media entering or leaving the facility;
  • Provide remote-hands support for general data center facilities issues when necessary;
  • Provide basic account management duties for colocation clients;
  • When requested, complete power analysis for new hardware requests, deny/approve/escalate those requests as needed, then communicate to the appropriate stakeholders next steps.
Responsibilities:

  • Meet or exceed defined performance metrics;
  • Provide supportive and backup services to data center shipping and receiving staff as necessary;
  • Work with peers and data center management to provide necessary shift, ticket, and work load coverage;
  • Work on special projects as directed by data center management or as identified by you and/or your coworkers;
  • Independently determine/develop approaches to solutions;
  • Directly interact with peers, supervisor and team manager;
  • Frequent customer interaction at peer level and higher (IT managers/directors)
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications:

Minimum Qualifications:


  • 6 months of experience in a comparable role;
  • Some lifting, bending required (50 lbs);
  • 2-yr associate degree (or 4-yr degree) or equivalent experience
  • CompTIA A+ at time of hire or within 90 days of employment
Other Required Qualifications:

  • Ability to maintain composure and execute tasks while under pressure and exemplifying a high level of patience;
  • Well-organized, able to multi-task, detail-oriented, and able to take initiative;
  • Fundamental understanding of computer networking technologies (i.e. physical connectivity, internet and intranet concepts);
  • Excellent communication, client service, interpersonal and teamwork skills;
  • Demonstrate a high level of autonomy and ability to make decisions consistent with company and customer goals;
  • Strong written and oral communications skills;
  • Self-motivated and driven to perform without direct supervision;
  • Ability to conduct self in a mature, responsible manner;
  • Proven experience in direct customer support;
  • Keen attention to detail and a critical eye for improvement;
  • Foster company success through a professional appearance and by having a positive attitude;
  • Effective interpersonal and relationship-building skills;
  • Ability to present ideas in positive and user-friendly language;
  • Experience working in team environments with high performance and quality expectations;
  • Proven ability to seek and understand customers' goals and objectives;
  • Demonstrate an analytical approach and problem-solving techniques;
  • Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
Preferred Qualifications:

  • Prior experience in maintaining high service levels in a demanding environment;
  • Experience with making and testing network cables.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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