Helpdesk Technician

  • location: Denver, CO
  • type: Contract
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job description

Helpdesk Technician

job summary:
Summary

This person is responsible for troubleshooting network, application, and system problems. Works with daily users of the business applications and/or IT personnel working on a wide variety of systems and processes. Works through advanced problems with assistance from Senior Technicians, other Service Desk Technicians and/or Manager.

Responsible for helping maintain a professional and customer service oriented environment. Performs tasks under supervision of an experienced professional that helps define, guide and review work. Performs a variety of tasks to support systems and business processes. Uses defined processes to resolve issues.

Job Functions

  • Answers tickets through walk ins and phone calls
  • Troubleshoots all problems to achieve resolution for end-users. Escalates issues to team leadership. Places internal IT and third party vendor service calls, consistently follows-up through call resolution
  • Works with customers to identify and interpret requirements, needs, and problems. Responds quickly to customer's requests with appropriate guidance
  • Focuses on acquiring and applying knowledge and skills important to job duties and the profession.
  • Works as a team member within a larger team. Keeps team members informed and up-to-date with relevant information
  • Assists in maintenance of department troubleshooting reference materials, guides and other documentation
Minimum Requirements

  • High school diploma or equivalent required, some college and/or technical trade school preferred
  • 1-2+ years' experience as a help desk Support Technician. Previous experience with Windows 10 & 7 environments required
  • Experience migrating from Windows 7 to Windows 10
  • Break fix experience required
  • Experience with HP, Dell or Lenovo hardware
  • Basic technology troubleshooting skills for both hardware and software
  • Good oral and written communication skills a must
  • Customer Service oriented
  • Logical processing and problem solving skills
  • Provide a clean drug screen and background check
 
location: Denver, Colorado
job type: Contract
work hours: 9am to 5pm
education: High School
 
responsibilities:
Summary

This person is responsible for troubleshooting network, application, and system problems. Works with daily users of the business applications and/or IT personnel working on a wide variety of systems and processes. Works through advanced problems with assistance from Senior Technicians, other Service Desk Technicians and/or Manager.

Responsible for helping maintain a professional and customer service oriented environment. Performs tasks under supervision of an experienced professional that helps define, guide and review work. Performs a variety of tasks to support systems and business processes. Uses defined processes to resolve issues.

Job Functions

  • Answers tickets through walk ins and phone calls
  • Troubleshoots all problems to achieve resolution for end-users. Escalates issues to team leadership. Places internal IT and third party vendor service calls, consistently follows-up through call resolution
  • Works with customers to identify and interpret requirements, needs, and problems. Responds quickly to customer's requests with appropriate guidance
  • Focuses on acquiring and applying knowledge and skills important to job duties and the profession.
  • Works as a team member within a larger team. Keeps team members informed and up-to-date with relevant information
  • Assists in maintenance of department troubleshooting reference materials, guides and other documentation
Minimum Requirements

  • High school diploma or equivalent required, some college and/or technical trade school preferred
  • 1-2+ years' experience as a help desk Support Technician. Previous experience with Windows 10 & 7 environments required
  • Experience migrating from Windows 7 to Windows 10
  • Break fix experience required
  • Experience with HP, Dell or Lenovo hardware
  • Basic technology troubleshooting skills for both hardware and software
  • Good oral and written communication skills a must
  • Customer Service oriented
  • Logical processing and problem solving skills
  • Provide a clean drug screen and background check
 
qualifications:
Summary

This person is responsible for troubleshooting network, application, and system problems. Works with daily users of the business applications and/or IT personnel working on a wide variety of systems and processes. Works through advanced problems with assistance from Senior Technicians, other Service Desk Technicians and/or Manager.

Responsible for helping maintain a professional and customer service oriented environment. Performs tasks under supervision of an experienced professional that helps define, guide and review work. Performs a variety of tasks to support systems and business processes. Uses defined processes to resolve issues.

Job Functions

  • Answers tickets through walk ins and phone calls
  • Troubleshoots all problems to achieve resolution for end-users. Escalates issues to team leadership. Places internal IT and third party vendor service calls, consistently follows-up through call resolution
  • Works with customers to identify and interpret requirements, needs, and problems. Responds quickly to customer's requests with appropriate guidance
  • Focuses on acquiring and applying knowledge and skills important to job duties and the profession.
  • Works as a team member within a larger team. Keeps team members informed and up-to-date with relevant information
  • Assists in maintenance of department troubleshooting reference materials, guides and other documentation
Minimum Requirements

  • High school diploma or equivalent required, some college and/or technical trade school preferred
  • 1-2+ years' experience as a help desk Support Technician. Previous experience with Windows 10 & 7 environments required
  • Experience migrating from Windows 7 to Windows 10
  • Break fix experience required
  • Experience with HP, Dell or Lenovo hardware
  • Basic technology troubleshooting skills for both hardware and software
  • Good oral and written communication skills a must
  • Customer Service oriented
  • Logical processing and problem solving skills
  • Provide a clean drug screen and background check
 
skills:

Summary

This person is responsible for troubleshooting network, application, and system problems. Works with daily users of the business applications and/or IT personnel working on a wide variety of systems and processes. Works through advanced problems with assistance from Senior Technicians, other Service Desk Technicians and/or Manager.

Responsible for helping maintain a professional and customer service oriented environment. Performs tasks under supervision of an experienced professional that helps define, guide and review work. Performs a variety of tasks to support systems and business processes. Uses defined processes to resolve issues.

Job Functions

  • Answers tickets through walk ins and phone calls
  • Troubleshoots all problems to achieve resolution for end-users. Escalates issues to team leadership. Places internal IT and third party vendor service calls, consistently follows-up through call resolution
  • Works with customers to identify and interpret requirements, needs, and problems. Responds quickly to customer's requests with appropriate guidance
  • Focuses on acquiring and applying knowledge and skills important to job duties and the profession.
  • Works as a team member within a larger team. Keeps team members informed and up-to-date with relevant information
  • Assists in maintenance of department troubleshooting reference materials, guides and other documentation
Minimum Requirements

  • High school diploma or equivalent required, some college and/or technical trade school preferred
  • 1-2+ years' experience as a help desk Support Technician. Previous experience with Windows 10 & 7 environments required
  • Experience migrating from Windows 7 to Windows 10
  • Break fix experience required
  • Experience with HP, Dell or Lenovo hardware
  • Basic technology troubleshooting skills for both hardware and software
  • Good oral and written communication skills a must
  • Customer Service oriented
  • Logical processing and problem solving skills
  • Provide a clean drug screen and background check

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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