Desktop/Device Support Technician 1

  • location: Sacramento, CA
  • type: Contract
  • salary: $18 - $20 per hour

job description

Desktop/Device Support Technician 1

job summary:
We have a 3 month contract opportunity for a Desktop Technician in Sacramento, CA. Job Description Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security. Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces. - Within general guidelines, manages priorities based upon severity, workflow, and time constraints. - Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems. - Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required. - Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s). - Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed. - Formulates service support efforts based on customer schedule needs. - Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding. - Maintains confidentiality of all data.

 
location: Sacramento, California
job type: Contract
salary: $18 - 20 per hour
work hours: 7am to 3pm
education: No Degree Required
 
responsibilities:
Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security. Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces. - Within general guidelines, manages priorities based upon severity, workflow, and time constraints. - Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems. - Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required. - Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Desktop Support
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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