Help Desk Analyst

  • location: Lynchburg, VA
  • type: Contract
  • salary: $17 - $18 per hour
easy apply

job description

Help Desk Analyst

job summary:
Shift(s) M-F 8am-5pm

The Help Desk Analyst answers inbound calls from global customers as well as internal system users and is responsible for providing first level operational and technical support.

- Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.

- Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.

- Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from Genworth and/or vendors.

- Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.

- Assess impact of issues and ensure proper severity assignment.

- Ensure Support Guides and related documentation is up-to-date.

- Regularly identify and implement improvement opportunities.

- Fulfill corporate compliance tasks including mandatory training and weekly timesheets.

- High School Diploma, GED or Equivalent Certification

- 2 years IT experience in a customer service capacity. Call Center or Service Desk experience is preferred.

- Proficiency with Microsoft Office and O365 (Outlook, Excel, and Word)

- Experience with web navigation and support in a Microsoft Windows environment

- Strong communication and interpersonal skills

- A work ethic with a focus on quality, results and customer satisfaction

 
location: Lynchburg, Virginia
job type: Contract
salary: $17 - 18 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.

- Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.

- Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from and/or vendors.

- Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.

- Assess impact of issues and ensure proper severity assignment.

- Ensure Support Guides and related documentation is up-to-date.

- Regularly identify and implement improvement opportunities.

- Fulfill corporate compliance tasks including mandatory training and weekly timesheets.

 
qualifications:
High School Diploma, GED or Equivalent Certification

- 2 years IT experience in a customer service capacity. Call Center or Service Desk experience is preferred.

- Proficiency with Microsoft Office and O365 (Outlook, Excel, and Word)

- Experience with web navigation and support in a Microsoft Windows environment

- Strong communication and interpersonal skills

- A work ethic with a focus on quality, results and customer satisfaction

 
skills: High School Diploma, GED or Equivalent Certification

- 2 years IT experience in a customer service capacity. Call Center or Service Desk experience is preferred.

- Proficiency with Microsoft Office and O365 (Outlook, Excel, and Word)

- Experience with web navigation and support in a Microsoft Windows environment

- Strong communication and interpersonal skills

- A work ethic with a focus on quality, results and customer satisfaction


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Help Desk Analyst

  • location: Lynchburg, VA
  • job type: Contract
  • salary: $17 - $18 per hour
  • date posted: 10/11/2019