Desktop Support Technician

  • location: Nashville, TN
  • type: Contract
  • salary: $12 - $17 per hour
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job description

Desktop Support Technician

job summary:
  • Qualified candidates should have 3+ years of experience in desktop support including troubleshooting Windows 10, Microsoft Office Suite 2016, Microsoft Office 365 and troubleshooting common workstation and network connectivity issues.
  • Primary responsibilities for this role include providing effective first level contact and resolution for customer issues, escalating unresolved issues to the next level of support, track, route and redirect customer issues to correct resources, walk customers through problem solving process, follow up with customers, provide feedback and see problems through to resolution, follow up to ask for feedback, improve process.
  • Technologies supported include desktop/laptop workstations, printers and other peripherals, Microsoft Skype for Business, Adobe product line (including Reader and Acrobat), Apple iOS devices (iPhone and iPad), Android devices (Samsung, HTC, Google, LG).
 
location: Nashville, Tennessee
job type: Contract
salary: $12 - 17 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
  • Primary responsibilities for this role include providing effective first level contact and resolution for customer issues, escalating unresolved issues to the next level of support, track, route and redirect customer issues to correct resources, walk customers through problem solving process, follow up with customers, provide feedback and see problems through to resolution.
 
qualifications:
  • Qualified candidates should have 3+ years of experience in desktop support including troubleshooting Windows 10, Microsoft Office Suite 2016, Microsoft Office 365 and troubleshooting common workstation and network connectivity issues.
 
skills:
  • 3+ Years of Desktop Support experience
  • Windows 10 / Office 2016 / 365
  • Excellent Customer Service Skills
  • Skype
  • Android
  • iOS

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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