Technical Support Engineer

  • location: Research Triangle Park, NC
  • type: Contract
  • salary: $42 per hour
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job description

Technical Support Engineer

job summary:
? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Provides technology/product training and intellectual property material as required

? Acts as focal point for large account network problem resolution.

? Effectively utilizes moderate to complex lab setups to recreate and solve problems

? Submits complete and correct bug reports in area of expertise.

? Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

? CCNA or CCNP certification is a MUST or combo of certification and work experience.

? Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

? Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN

? Ability to handle critical customer issues/problems.

? Able to determine problems and deliver known solutions with a high level of customer satisfaction.

? Ability to determine root cause and resolution for previously unknown problems.

? Good verbal communication skills.

? Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience.

 
location: Durham, North Carolina
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Provides technology/product training and intellectual property material as required

? Acts as focal point for large account network problem resolution.

? Effectively utilizes moderate to complex lab setups to recreate and solve problems

? Submits complete and correct bug reports in area of expertise.

? Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

? CCNA or CCNP certification is a MUST or combo of certification and work experience.

? Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

? Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN

? Ability to handle critical customer issues/problems.

? Able to determine problems and deliver known solutions with a high level of customer satisfaction.

? Ability to determine root cause and resolution for previously unknown problems.

? Good verbal communication skills.

? Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience.

 
qualifications:
? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Provides technology/product training and intellectual property material as required

? Acts as focal point for large account network problem resolution.

? Effectively utilizes moderate to complex lab setups to recreate and solve problems

? Submits complete and correct bug reports in area of expertise.

? Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

? CCNA or CCNP certification is a MUST or combo of certification and work experience.

? Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

? Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN

? Ability to handle critical customer issues/problems.

? Able to determine problems and deliver known solutions with a high level of customer satisfaction.

? Ability to determine root cause and resolution for previously unknown problems.

? Good verbal communication skills.

? Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience.

 
skills: ? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Provides technology/product training and intellectual property material as required

? Acts as focal point for large account network problem resolution.

? Effectively utilizes moderate to complex lab setups to recreate and solve problems

? Submits complete and correct bug reports in area of expertise.

? Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

? CCNA or CCNP certification is a MUST or combo of certification and work experience.

? Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

? Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN

? Ability to handle critical customer issues/problems.

? Able to determine problems and deliver known solutions with a high level of customer satisfaction.

? Ability to determine root cause and resolution for previously unknown problems.

? Good verbal communication skills.

? Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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