Systems Support Specialist

  • location: Livonia, MI
  • type: Contract
  • salary: $16.67 - $18.75 per hour
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job description

Systems Support Specialist

job summary:
Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Education: 4-year degree or equivalent experience Experience: Intermediate level experience in desktop and networked systems support Knowledge/Skills: Basic knowledge of procedures, utilities and program scripts is preferred

 
location: Livonia, Michigan
job type: Contract
salary: $16.67 - 18.75 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
1. Solid experience in Tier 2 level phone support is a must, with at least 2 years in Call Center environment

2. Extensive break/ fix experience with domain and workgroup networks, current Microsoft Server 2012, 2016, and 2008 products (DNS, Active Directory, Group Policy

3. Configuration, troubleshooting and documenting in Customer Relationship Management Software (such as Support Central, SalesForce), using knowledge base and online searches

4. Strong communication skills, verbal and written

5. Microsoft and industry standard certifications are preferred (A+, Network+, Dell certifications, MCSA, MCSE, Windows 10 certied, C+, Cisco)

 
qualifications:
Minimum Requirements

2+ years experience in desktop and networked systems support

Critical Skills

At least 1 year experience with call center environment required

Hardware, Server, Workstations and peripherals experience (Windows 7, Windows 10, & Server 2008

environment) required

Strong communication skills required

Installing, configuring and troubleshooting networks and hardware required

Windows 7, Windows 10, Windows Server 2008, Windows Server 2012,

SQL Server 2008 knowledge preferred

Unix Administration experience a plus

Experience with Terminal Services and SQL Database preferred

Business and technical writing experience a plus

 
skills: Education

4-year degree or equivalent experience desired

Certifications/Licensure

Microsoft MCP Certification and/or MCSE and/or Network+/ A+ Certification desired


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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