Sr. Linux Administrator / Devops

  • location: Los Angeles, CA
  • type: Contract
  • salary: $65 - $73 per hour
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job description

Sr. Linux Administrator / Devops

job summary:
SUMMARY STATEMENT:

Under the direction of the Manager of Enterprise Platform Services and from the IT Security Operations Manager, provide technical support for Unix/Linux operating systems and hardware platforms. Major functions include build, implementation, maintenance, troubleshooting and support of the Unix/Linux infrastructure (including: software, hardware, services, applications, standards configuration and security controls). Responsible for day to day operational support, trouble tickets, system maintenance, system configuration, and adhering to company technical standards and standard operating procedures (SOPs); including staff training and mentoring. Role includes documentation, and a strong focus on ensuring the Unix/Linux infrastructure is in compliance with technical, operational and security standards, remediating configuration and security deficiencies, patching and third-party software updates. Ability to be flexible in work schedules (such as nights and weekends) and participate in rotational after-hours support.

 
location: Los Angeles, California
job type: Contract
salary: $65 - 73 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Duties and Tasks

A. Operations; Problem Resolution; HW/SW Installation and Technology

- Execute tasks for enterprise projects including environment and system builds.

- Following incident management, respond in a timely manner to "high" or "urgent" priority service requests, incidents, or outages to meet departmental SLAs.

- Fully participate and follow the IT PMO PM lifecycle and Resource Capacity Planning, including performing educated guess for various ELC phases.

- Build systems according to IT standards and Engineering Life Cycle designs.

- Ensure that server infrastructure assets (including OS, software, hardware and configurations) are accurately documented in the enterprise CMDB and updated when changed.

- Participate in Systems Management Operations and IT Security daily or weekly huddles and meetings

- Participate in the implementation of new technology at ISS, including preparation, training, change management, and development of new ISS standards.

- Perform monitoring, diagnosing, and troubleshooting to optimize systems and networked components as necessary to resolve problems and improve quality and performance.

- Assist and execute disaster recovery procedures as required.

- Perform on-site hardware/software installations with department requesting work and keep Systems Management Operations manager and Tier 3 lead informed on issues, status and completions of installation.

- Proactively maintain and upgrade the technical environment as required (including: hardware, software, services, applications, standards and security configurations). Ensure remediation of any security vulnerabilities or standards configuration drift (including patching OS, applications and third party software).

- Install, test and evaluate hardware and software as necessary.

- Make certain Service Requests are opened, updated and closed for all assigned problem or service requests. Periodically check for unassigned tickets to ensure problems are being addressed and resolved in a timely fashion.

- Maintain advanced knowledge of technical tools; industry directions, MedNet technical directions, and ISS pilot tests of new technology.

- Research and recommend tools, scripts, and utilities to improve technical processes.

B. Customer Service

- Interact with customers in a courteous, respectful manner.

- Respond to customer requests and needs in a timely fashion.

- Escalate issues to your manager and/or lead as defined by the Systems Management Operations SLA and as the situation requires.

- Provide technical expertise advising customers on solutions to their technical issues and/or challenges.

- Communicate technical information to customers in a manner that is easy for the customer to understand.

- Update Help Desk work orders and incidents in a timely fashion.

C. Training and Documentation

- Document all aspects of Systems Management, including implementation procedures, support policies and procedures, and disaster recovery procedures.

- Document Systems Managements standard operating procedures (SOPs) and how-to's.

- Participate, as appropriate, in industry-wide conferences, education projects, and user groups.

- Attend technical classes to enhance Systems Management skill sets.

D. Metrics and Reporting

- Maintain weekly operational status report for Systems Management Manager and Security Operations manager as needed.

- Report work order and incident ticket status to Systems Management Operations Tier 3 lead.

- Provide status updates on special projects or key operational tasks to Systems Management Operations manager and Tier 3 lead.

- Communicate technical (including Security) concerns or suggestions to Systems Management Operations manager or Tier 3 lead.

 
qualifications:
SKILLS, KNOWLEDGE AND ABILITIES

1. Knowledge of Open Systems, such as AIX, Suse and RedHat,

2. Ability to monitor and report on management systems

3. Knowledge IBM Power Systems Management

4. Knowledge of IBM PowerHA

5. Knowledge of DNS, DHCP, WINS and TCP/IP

6. Knowledge of DevOps Engineering practices

7. Able to prepare detailed project plans, presentations, procedures, diagrams and other technical documentation

8. Must participate in the weekly on call rotation for after-hours support

9. Ability to work independently with minimal supervision as well as in a team environment

10. Ability to research and test new technologies and processes

11. Establish standards and procedures for best practices, enabling commitments to established SLA's.

12. Demonstrated ability to develop creative solutions to complex problems.

13. Experience with storage management systems, such as NAS, SAN and iSCSI

14. Experience with virtual environment, such as PowerVM, VMWare ESX 5.x

15. Knowledge of TSM, NIM, MKSYSB and Veeam

16. Knowledge of Nagios, Centrify, Splunk and Mailrelay

17. Knowledge of TWS and Joomla

19. Ability to prioritize and execute tasks in a high-pressure environment

20. Ability to communicate the status of various systems to management and/or support personnel.

21. Ability to skillfully react to a fluid and constantly changing work environment.

22. Ability to train, delegate and review the work of lower level staff

23. Ability to prioritize and organize work assignments

24. Strong technical leadership abilities with excellent communication and interpersonal skills

 
skills: SKILLS, KNOWLEDGE AND ABILITIES

1. Knowledge of Open Systems, such as AIX, Suse and RedHat,

2. Ability to monitor and report on management systems

3. Knowledge IBM Power Systems Management

4. Knowledge of IBM PowerHA

5. Knowledge of DNS, DHCP, WINS and TCP/IP

6. Knowledge of DevOps Engineering practices

7. Able to prepare detailed project plans, presentations, procedures, diagrams and other technical documentation

8. Must participate in the weekly on call rotation for after-hours support

9. Ability to work independently with minimal supervision as well as in a team environment

10. Ability to research and test new technologies and processes

11. Establish standards and procedures for best practices, enabling commitments to established SLA's.

12. Demonstrated ability to develop creative solutions to complex problems.

13. Experience with storage management systems, such as NAS, SAN and iSCSI

14. Experience with virtual environment, such as PowerVM, VMWare ESX 5.x

15. Knowledge of TSM, NIM, MKSYSB and Veeam

16. Knowledge of Nagios, Centrify, Splunk and Mailrelay

17. Knowledge of TWS and Joomla

19. Ability to prioritize and execute tasks in a high-pressure environment

20. Ability to communicate the status of various systems to management and/or support personnel.

21. Ability to skillfully react to a fluid and constantly changing work environment.

22. Ability to train, delegate and review the work of lower level staff

23. Ability to prioritize and organize work assignments

24. Strong technical leadership abilities with excellent communication and interpersonal skills


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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