Network Operations Analyst

  • location: Fairfield, CA
  • type: Contract
  • salary: $20 - $27.09 per hour

job description

Network Operations Analyst

job summary:
Our client is currently seeking a Network Operations Analyst for a 1 year contract opportunity located in Fairfield, CA. Graveyard/night shift position (from Wednesday to Saturday or from Sunday to Wednesday, 8PM to 6:30AM) TOP THINGS LOOKING FOR: The primary requirements we're looking for are technical support, network administration\management, and a strong understanding of alarm escalation and infrastructure monitoring, with at least 2-3 years of IT/computing network experience. Responsibilities: This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process. Qualifications: BA/BS in Information Technology or related field OR equivalent work experience. Minimum of 2 years' experience in Telecommunication, internet, or network operation center environments. Desired: Intermediate

 
location: Fairfield, California
job type: Contract
salary: $20.00 - 27.09 per hour
work hours: 9pm to 7am
education: No Degree Required
 
responsibilities:
Responsibilities: This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: No Degree Required
 
skills:
  • network analyst
  • Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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