IT Analyst

  • location: Chicago, IL
  • type: Contract
  • salary: $27 - $32 per hour
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job description

IT Analyst

job summary:
The IT Analyst is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

location: Chicago, Illinois
job type: Contract
salary: $27 - 32 per hour
work hours: 8am to 5pm
education: Bachelors
  • Support local communities via helpdesk ticketing system and understands when to escalate priority issues
  • Work with Global IT staff members to analyze and resolve problems associated with technical issues
  • Respond to incoming IT Service Requests via phone, e-mail, self-service, or walk up requests
  • Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands
  • Minimum of 5 years of experience in the Information Technology field
  • Administration experience with Windows and Mac client systems
  • Highly organized and must have excellent oral and written communcaiton skills
  • Experience with Microsoft SCCM and JAMF a plus
  • MCP and or ITIL certifications are a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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