Manager, Software Solution Implementations

  • location: Rancho Cordova, CA
  • type: Permanent
  • salary: $85,000 - $100,000 per year

job description

Manager, Software Solution Implementations

job summary:
Our client has a permanent opportunity for a Manager of Software Solution Implementations.

This role is located in Rancho Cordova, CA.

General Summary

With general direction, plan, prioritize, coordinate and monitor actives in the department to ensure accurate, timely and efficient customer support and customer service levels are being adhered to. Develop and deliver programs that support business needs and customer satisfaction goals.

Duties

Lead projects for the division from inception to completion.

Develop and maintain strategic partnership with our client's division Management Teams. Provide business partners and key executive with customer perspective and facilitate timely response to complex business challenges and opportunities.

Recommend, develop and implement procedural and systems changes to deliver quality service to internal and external customers.

Facilitate change with the solutions implementation processes, procedures and systems for continuous improvement. Develop and implement communication strategies that support EFOM and the division Mission, Vision, Value and Goals.

Ensure effective communication is maintained within the division and externally. Where appropriate, inform employees as to plan and programs.

Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member's skills are developed to support business needs.

Identify, consolidate and prioritize training needs and coordinate training programs with the solutions implementation unit and supervisors.

Establish and monitor production goals, policies, procedures and systems related to all aspects of day-to-day operations.

Ensure all "world class" service delivery metrics are met or exceeded. Monitor the internal solutions implementation performance. Guide the selection and development of our management trainees. Track the performance metrics of our unction.

Identify and support opportunities for process improvements, resulting in cost savings or cost avoidance.

Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues.

Skills / Experience

Bachelor's degree in business or equivalent experience.

Minimum of 4 of experience in a software company

Minimum of eight years' experience in a management position or equivalent experience in leadership roles

Demonstrated ability in forecasting, scheduling, project management and budget responsibilities

Demonstrated understanding of automated systems and technology as applied to a call center environment and deploying

Significant experience in implementing significant systems and process changes. Proven ability to work in partnership with other managers to accomplish objectives

Ability to determine priority of projects and assignments based on quantifiable business benefits and available resources

Manage complex division projects where independent action, high degree of initiative and coordination across departments is required

Strong interpersonal skills

Strong written and oral communication skills

Ability to effectively manage multiple, simultaneous tasks, problems and projects

Strong organizational skills

Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups

Regularly exercises discretion and independent judgment the in performance of his/her job duties

 
location: Rancho Cordova, California
job type: Permanent
salary: $85,000 - 100,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Lead projects for the division from inception to completion. Develop and maintain strategic partnership with our client's division Management Teams. Provide business partners and key executive with customer perspective and facilitate timely response to complex business challenges and opportunities. Recommend, develop and implement procedural and systems changes to deliver quality service to internal and external customers. Facilitate change with the solutions implementation processes, procedures and systems for continuous improvement. Develop and implement communication strategies that support EFOM and the division Mission, Vision, Value and Goals. Ensure effective communication is maintained within the division and externally. Where appropriate, inform employees as to plan and programs. Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member's skills are developed to support business needs. Identify, consolidate and prioritize training needs and coordinate training programs with the solutions implementation unit and supervisors. Establish and monitor production goals, policies, procedures and systems related to all aspects of day-to-day operations. Ensure all "world class" service delivery metrics are met or exceeded. Monitor the internal solutions implementation performance. Guide the selection and development of our management trainees. Track the performance metrics of our unction. Identify and support opportunities for process improvements, resulting in cost savings or cost avoidance. Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues.

 
qualifications:
  • Experience level: Manager
  • Minimum 8 years of experience
  • Education: Bachelors (required)
 
skills:
  • software implementations
  • working for a software company
  • 8 years of management/leadership experi

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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