Level 1 Support

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $20 - $22 per hour

job description

Level 1 Support

job summary:
One of our Austin clients is looking to add a level 1 support resources to their growing team.

This role will be responsible for answering and resolving basic product technical-support questions received from customers. Technicians are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements.

Job Functions:

Providing remote applications support via email and phone

Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting

Perform software upgrades as requested, managing both business standard and proprietary software

Establish call/email response prioritization

Escalate issues that cannot be resolved using current knowledge to the next level

Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures

Education

High School Diploma or Equivalent

Experience

1-2 years technical customer support

Prior help desk experience a plus

Basic troubleshooting

Prior experience working with iOs devices

Knowledge, Skills and Abilities

Thorough knowledge of Windows PC environments and associated components

Working knowledge of LAN

Effective communicator

Comfortable working autonomously and self-motivating

Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality.

Must have familiarity with Windows devices and hardware

 
location: Austin, Texas
job type: Contract
salary: $20 - 22 per hour
work hours: 9am to 6pm
education: No Degree Required
 
responsibilities:
Will be interacting daily with customers on issues around their parking kiosks. Training will take place the 1st 2 weeks of their project. This is a 4 month contract to hire.

The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Deskside Supprt
  • customer support
  • Excellent Communication Skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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