Service Desk Analyst

  • location: Mechanicsburg, PA
  • type: Contract
  • salary: $15 per hour

job description

Service Desk Analyst

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: Mechanicsburg, Pennsylvania
job type: Contract
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
Defined as, a technician who is responsible for answering customer calls to the IT Service Desk, responding to emails, web chats, and self-submits. Documenting incident information in multiple ticketing systems, diagnosing, and resolving the customer incident remotely.

Unlocking user accounts

- Resetting mail and other applicable system passwords

- Supporting customer owned cellular phones and Smart Phones

- VPN Support

- Microsoft Office and Windows Support

- Multiple Browser Support (Chrome, IE, Firefox)

- Supporting client specific application

- Network Connectivity

- Printers and Peripherals

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Ticketing
  • service desk
  • Help Desk Support
  • Customer Service
  • Call Center Exp.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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