Desktop Support

  • location: Katy, TX
  • type: Temp to Perm
  • salary: $16 - $23 per hour

job description

Desktop Support

job summary:
Our client is looking to add a Desktop Support agent to their internal team. Responsibilities: Provide exceptional customer service within fixing incidents at first contact (where possible) Ensure adherence to SLAs Installing and configuring computer hardware, operating systems, and applications Troubleshooting systems, multiple applications, and network issues Prioritizing and managing many open tickets at the same time Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution Follow processes to ensure that a high quality of service is provided to internal and external customers Provide basic in-house training to end-users Take part in testing of new releases or contribute to virtual teams in project work Represent the service desk at team and department meetings when required Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures, and developments (Utilize knowledge base system and contribute to the knowledge base) Position Qualifications Bachelor's degree in faculty of Electronics, Telecommunications and Informatics or other relevant fields Proficiency in English: strong verbal and written communication skills (the working language is English) Good knowledge of MS Windows 10 operating systems, Office 365 and other Microsoft products Good knowledge of Windows Server (Active Directory, Network Sharing, Permissions, Management Console) Recent support center/technical support experience will be an advantage To succeed in this position, you will need: Excellent customer service skills, including the ability to work with users of all skill levels A service-minded and problem solving attitude that will create a positive impact on end-users To be the team player and like to share knowledge Ability to prioritize own workload and manage conflicting deadlines Ability to quickly learn several proprietary ap

 
location: Katy, Texas
job type: Contract
salary: $16 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Provide exceptional customer service within fixing incidents at first contact (where possible) Ensure adherence to SLAs Installing and configuring computer hardware, operating systems, and applications Troubleshooting systems, multiple applications, and network issues Prioritizing and managing many open tickets at the same time Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution Follow processes to ensure that a high quality of service is provided to internal and external customers Provide basic in-house training to end-users Take part in testing of new releases or contribute to virtual teams in project work Represent the service desk at team and department meetings when required Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures, and developments (Utilize knowledge base system and contribute to the knowledge base)

 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors
 
skills:
  • Desktop Experience
  • 3 years experience of Desktop or HelpDesk support (2 years of experience is required)
  • Windows 10
  • PC Imaging
  • A+ Certification (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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