Service Desk Analyst

  • location: New York, NY
  • type: Contract
  • salary: $28 - $32 per hour

job description

Service Desk Analyst

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: New York, New York
job type: Contract
salary: $28 - 32 per hour
work hours: 7am to 12pm
education: No Degree Required
 
responsibilities:
THIS POSITION IS THE FIRST SHIFT: 5AM - 1:30PM Essential Duties and Responsibilities - Provide ITSD and desk side support to all users. - Customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Conduct end-user orientation and training for new hires. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. - Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing. - Process equipment and software requests and record asset information. - Hardware/ software lifecycle management. - Provide white glove (VIP) and executive support. - Perform request fulfillment of moves & staff equipment changes at each location. - Assist with regression testing of supported software through OS Patches and Upgrades. - Push and install workstation and third party patches.

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
 
skills:
  • service desk (3 years of experience is required)
  • Help Desk Support (3 years of experience is required)
  • SERVICE NOW (2 years of experience is required)
  • CompTIA A+
  • Desktop Support (3 years of experience is required)
  • desk side
  • deskside support
  • Active directory (2 years of experience is required)
  • white glove (2 years of experience is required)
  • executive support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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