Support Specialist

  • location: Tampa, FL
  • type: Contract
  • salary: $22.77 per hour
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job description

Support Specialist

job summary:
JOB SUMMARY

  • Provides support to end users on a variety of issues, Identifies, researches and resolves technical problems on a limited basis.
  • Responds to telephone calls, email and personnel requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution.
ESSENTIAL FUNCTIONS ---- Note: The following is not intended to be an exhaustive list of all duties required of this position ---- Key Duties and Responsibilities

  • Develops a strong understanding of the business and can relate problems to business impacts.
  • Understands how to triage and prioritize issues and will escalate problems to management.---
  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training,reading and participating in projects and improvement initiatives.
  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
  • Performs other duties as assigned.
Additional Position Responsibilities- Optional

MINIMUM QUALIFICATIONS ---- Education ---- State the minimum required for the job ---- Education Level Education Details Required/Preferred

  • A High School or GED Required
  • An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field Preferred or equivalent work experience Preferred
Work Experience ---- State the minimum required for the job ---- Experience Level Experience Details Required/Preferred

  • 1+ year of experience in a help desk level 1 or level 2 roles in Windows operating system network environments required.
  • Required---Other Experienced in installing maintaining and diagnosing client workstations services applications and printers in Windows operating system environments.
Required---Other Experience working with no less than three of the following is required:

  • Windows 2000/XP Professional clients
  • Citrix Metaframe XPe ICA and/or web clients---
  • Working in a helpdesk environment
  • Microsoft Office Suite
Required ---- Licenses and Certifications ---- List professional licenses and certifications associated with this job ---- Licenses/Certifications Other Licenses/Certifications Required/Preferred

Other At least one of the following certifications is preferred more than one certification or advanced certifications are a plus:

  • Standard Certifications---? A+--- Network +
  • Advanced Certifications--- Citrix CCA--- MCSA 2000 or 2003--- CCNA or CCDA
  • Basic Unix Administration
Preferred ---- Skills ---- State the minimum required for the job ---- Skill Sets Other Skills Proficiency

  • Demonstrated interpersonal/verbal communication skills Intermediate
  • Demonstrated written communication skills Intermediate
  • Demonstrated customer service skills Advanced
  • Other Must be able to document work and/or incidents using standard formats. Intermediate
Technology ---- List technical skills associated with the job ---- Technology Other Technology Proficiency Required/Preferred

  • Microsoft Word Intermediate Required
  • Microsoft Outlook Intermediate Required
Other Experience working with no less than three of the following is required:

  • Windows 2000/XP Professional clients
  • Citrix Metaframe XPe ICA and/or web clients
  • Working in a helpdesk environment
  • Microsoft Office Suite------ Intermediate Required
  • Other Must be able to type at least 25 words a minute for data and configuration entry Intermediate Required
Languages ---- List all that apply ---- Languages Other Languages Required/Preferred

 
location: Tampa, Florida
job type: Contract
work hours: 8am to 5pm
education: High School
 
responsibilities:
ESSENTIAL FUNCTIONS ---- Note: The following is not intended to be an exhaustive list of all duties required of this position ---- Key Duties and Responsibilities

  • Develops a strong understanding of the business and can relate problems to business impacts.
  • Understands how to triage and prioritize issues and will escalate problems to management.---
  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training,reading and participating in projects and improvement initiatives.
  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
  • Performs other duties as assigned.
Additional Position Responsibilities- Optional

 
qualifications:
MINIMUM QUALIFICATIONS ---- Education ---- State the minimum required for the job ---- Education Level Education Details Required/Preferred

  • A High School or GED Required
  • An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field Preferred or equivalent work experience Preferred
Work Experience ---- State the minimum required for the job ---- Experience Level Experience Details Required/Preferred

  • 1+ year of experience in a help desk level 1 or level 2 roles in Windows operating system network environments required.
  • Required---Other Experienced in installing maintaining and diagnosing client workstations services applications and printers in Windows operating system environments.
Required---Other Experience working with no less than three of the following is required:

  • Windows 2000/XP Professional clients
  • Citrix Metaframe XPe ICA and/or web clients---
  • Working in a helpdesk environment
  • Microsoft Office Suite
 
skills: Required ---- Licenses and Certifications ---- List professional licenses and certifications associated with this job ---- Licenses/Certifications Other Licenses/Certifications Required/Preferred

Other At least one of the following certifications is preferred more than one certification or advanced certifications are a plus:

  • Standard Certifications---? A+--- Network +
  • Advanced Certifications--- Citrix CCA--- MCSA 2000 or 2003--- CCNA or CCDA
  • Basic Unix Administration
Preferred ---- Skills ---- State the minimum required for the job ---- Skill Sets Other Skills Proficiency

  • Demonstrated interpersonal/verbal communication skills Intermediate
  • Demonstrated written communication skills Intermediate
  • Demonstrated customer service skills Advanced
  • Other Must be able to document work and/or incidents using standard formats. Intermediate
Technology ---- List technical skills associated with the job ---- Technology Other Technology Proficiency Required/Preferred

  • Microsoft Word Intermediate Required
  • Microsoft Outlook Intermediate Required
Other Experience working with no less than three of the following is required:

  • Windows 2000/XP Professional clients
  • Citrix Metaframe XPe ICA and/or web clients
  • Working in a helpdesk environment
  • Microsoft Office Suite------ Intermediate Required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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