Customer Support Engineer

  • location: Richardson, TX
  • type: Contract
  • salary: $40 per hour
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job description

Customer Support Engineer

job summary:
Who You Are

- You'll review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies.

- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

- You're able to listen, accept, and follow direction from more senior engineers.

- You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.

- You enjoy providing leadership and training to other members of your team but also know how to take guidance.

Minimum Requirements

- You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support

- 3+ years' experience and a real passion for supporting network security products

- You're experienced at troubleshooting intermediate to advanced networking issues and have a superb grasp of fundamental networking theory

- You hold a CCNA certification

Desired Skills

- Linux Administration/FreeBSD

- Advanced Wireshark analysis

- Web Proxy support experience

- Python Programming or other scripting experience

 
location: Richardson, Texas
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Who You Are

- You'll review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies.

- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

- You're able to listen, accept, and follow direction from more senior engineers.

- You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.

- You enjoy providing leadership and training to other members of your team but also know how to take guidance.

Minimum Requirements

- You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support

- 3+ years' experience and a real passion for supporting network security products

- You're experienced at troubleshooting intermediate to advanced networking issues and have a superb grasp of fundamental networking theory

- You hold a CCNA certification

Desired Skills

- Linux Administration/FreeBSD

- Advanced Wireshark analysis

- Web Proxy support experience

- Python Programming or other scripting experience

 
qualifications:
Who You Are

- You'll review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies.

- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

- You're able to listen, accept, and follow direction from more senior engineers.

- You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.

- You enjoy providing leadership and training to other members of your team but also know how to take guidance.

Minimum Requirements

- You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support

- 3+ years' experience and a real passion for supporting network security products

- You're experienced at troubleshooting intermediate to advanced networking issues and have a superb grasp of fundamental networking theory

- You hold a CCNA certification

Desired Skills

- Linux Administration/FreeBSD

- Advanced Wireshark analysis

- Web Proxy support experience

- Python Programming or other scripting experience

 
skills: Who You Are

- You'll review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies.

- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

- You're able to listen, accept, and follow direction from more senior engineers.

- You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.

- You enjoy providing leadership and training to other members of your team but also know how to take guidance.

Minimum Requirements

- You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support

- 3+ years' experience and a real passion for supporting network security products

- You're experienced at troubleshooting intermediate to advanced networking issues and have a superb grasp of fundamental networking theory

- You hold a CCNA certification

Desired Skills

- Linux Administration/FreeBSD

- Advanced Wireshark analysis

- Web Proxy support experience

- Python Programming or other scripting experience


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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