Level 1 Support

  • location: Dripping Springs, TX
  • type: Temp to Perm
  • salary: $22 - $24 per hour

job description

Level 1 Support

job summary:
One of our Dripping Springs clients is looking to add a level 2 support resource to their growing team. Education High School Diploma or Equivalent Preferred Relevant certifications (e.g. CompTIA A+) Experience Experience with troubleshooting methodologies and quality testing Up to 3 years technical customer support Prior help desk experience Knowledge, Skills and Abilities Thorough knowledge of Windows PC environments and associated components Working knowledge of LAN/WAN networks Effective communicator Comfortable with working autonomously and self-motivating Ability to work diligently and utilize problem-solving to fix issues and ensure functionality. Must have familiarity with Windows devices and hardware Ability to read, write, speak and understand the English language in a business environment.

 
location: Dripping Springs, Texas
job type: Contract
salary: $22 - 24 per hour
work hours: 9am to 6pm
education: High School
 
responsibilities:
Configure and install hardware, software and drivers Maintain and repair technological equipment (e.g. tablet or small form factor PCs) or peripheral devices Monitor LAN/WAN and other networks for connectivity, managing components (managed gateways, cellular modems, switches, routers, etc.) Perform software upgrades as requested, managing both business standard and proprietary software Address/resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets Manages all "Tier 2" escalation incidents and requests to ensure that work is completed to the customers' satisfaction Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures Identifies, evaluates, promotes, and implements customer support best practices Mentors, supports, and cross-trains other service desk analysts Uses creativity and innovation to automate and streamline processes and procedures

The essential functions of this role include:

  • working up to 5 hrs of overtime per week
  • working weekends
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: High School
 
skills:
  • windows 7/10 support
  • Desktop Support (2 years of experience is required)
  • A+ Certification
  • LAN/WAN
  • Tier 2

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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