Service Desk Analyst

  • location: San Antonio, TX
  • type: Contract
  • salary: $15 - $17 per hour

job description

Service Desk Analyst

job summary:
We have an immediate need for a Service Desk Analyst who has strong Tier 1 troubleshooting and customer support experience in San Antonio, TX! Must have excellent phone etiquette, passion for helping others, and can take ownership of opened service requests. Ideally we are looking for someone with 1-2 years experience supporting a corporate, Windows OS environment and has a flexible schedule to help support a 24x7 service desk.

 
location: San Antonio, Texas
job type: Contract
salary: $15 - 17 per hour
work hours: 8am to 4pm
education: Associates
 
responsibilities:
Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers and internal/external software through various organizations within the company. This may include but is not limited to the following: 1st level support of all inbound calls Accurate and detailed logging, ticketing, and tracking of all calls in Client Incident Management system Accurate, timely, and professional resolution on all supported issues Timely and professional follow up on all calls Quick identification and control of high priority issues Accurate escalation of tickets per departmental procedures Efficient and accurate resolution of all assigned tickets

 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Associates
 
skills:
  • service desk
  • Windows 10 (1 year of experience is required)
  • Password Resets (1 year of experience is required)
  • Strong Customer Service background (2 years of experience is required)
  • Troubleshoot Tier 1 Technical Support inbound calls (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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