Customer Support Specialist

  • location: Phoenix, AZ
  • type: Contract
  • salary: $10 - $17 per hour
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job description

Customer Support Specialist

job summary:
POSITION SUMMARY

The Customer Care Specialist provides exceptional customer service while processing request and providing some technical support to end users for a variety of web-based Client department applications and general requests.

 
location: Phoenix, Arizona
job type: Contract
salary: $10 - 17 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
RESPONSIBILITIES

  • Responds to specific needs of families, teachers and administrators and complex customer inquiries via phone and email
  • Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of technical experience
  • Answers general "how-to" questions for a variety of ADE applications, such as password support
  • Updates and maintains logs of customer inquiries within ADE systems
  • Performs other duties as assigned
 
qualifications:
Associate or Bachelor's degree in information technology, education, or related is preferred

 
skills: REQUIREMENTS

  • Demonstrate ability to use discretion and make sound decisions
  • Ability to excel in a collaborative team environment and adapt to last minute changes
  • Ability to work with a minimal amount of direction while being proactive in keeping their management informed of project related issues
  • Ability to work under pressure and handle dissatisfied customers with professionalism
  • Ability to respectfully share ideas and points of view with team members and leadership
  • Ability and willingness to follow prescribed standard operating procedures and processes
  • Proven strong problem-solving skills, troubleshooting, and root cause analysis
  • Excellent written and verbal communication skills
  • Strong aspiration to learn new technologies
  • Proven strong relationship-building and communication skills with team members and business users
  • Minimum of 1 year call center and ticketing system experience is required
  • Associate or Bachelor's degree in information technology, education, or related is preferred
  • Knowledge of the Arizona K-12 school system is preferred
  • Working knowledge of student information systems and project management software preferred
  • Ability to maintain confidentiality is required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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