Cisco Voice Engineer

  • location: Boston, MA
  • type: Contract
  • salary: $40 - $45 per hour
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job description

Cisco Voice Engineer

job summary:
The Cisco Voice Engineer will be assisting with Cisco PBX upgrade some responsibilities will include troubleshooting the Cisco phone systems related technical incidents and provisioning MACD requests.

location: Dorchester, Massachusetts
job type: Contract
salary: $40 - 45 per hour
work hours: 9am to 5pm
education: Bachelors
The primary area of expertise for this position is Cisco Call Manager, UC (Communications Manager, Unity Connection and voice gateways).


- Evaluate, design, develop and maintain data networking, VOIP PBX systems and Contact Center System

- Participate in the deployment of new technologies and projects

- Management, monitoring and support of Cisco UC solutions including: Communications Manager, Unity Connection, Voice Gateways, Acme Packet SBC, recording System, Telepresence and Videoconference

- Work with a ticketing system, making timely entries and adjustments as required. Experience with monitoring/management platforms.

- Interact with Service Provider and Carrier for incident resolution and change request

- Act as a third level of escalation on incidents

Desired Capabilities:

- Candidates must possess strong skills and experience across a range of the following: Excellent Communication, UC Architecture, and troubleshooting Cisco Voice, Data, and Video Conference Systems.

- Understanding of networking concepts including Basic IP Routing, 802.1q, VLANs and QoS

- Strong customer interaction skills and positive attitude

skills: Desired Qualifications:

- CCNA Collaboration

- CCNP Collaboration or equivalent skill will be a plus. Must have at least 5 year of experience administering, engineering, and debugging Cisco Voice Solutions

- Have experience with current Cisco routing and switching technologies

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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