IT Support Specialist

  • location: Portland, ME
  • type: Contract
  • salary: $15 - $30 per hour
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job description

IT Support Specialist

job summary:
Looking for an IT Support Specialist for a two to three month contract with extensions or possible conversion to permanent employment in Portland Maine.

Position Description

Under moderate supervision, this position provides support to end-users for PC, server applications, and hardware. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. May interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems. Refers more complex problems to intermediate senior level. This position is staffed by technical personnel who have had sufficient educational background and experience. Typically has a Bachelor's Degree with less than 5 years of experience.

 
location: Portland, Maine
job type: Contract
salary: $15 - 30 per hour
work hours: 9am to 5pm
education: No Degree Required
 
responsibilities:
Primary Responsibilities

Primary responsibility will be to provide direct end-user support to resolve problems and questions as quickly as possible while providing the highest level of customer service.

Provide accurate, timely and creative solutions for, but not limited to, staff computer hardware, operating systems, software applications, networking, videoconferencing, printers, phones, and voicemail.

Image, customize and deploy new desktop and laptop machines to both in-house and field staff.

Manage Active Directory User Accounts and Microsoft Exchange Mailboxes.

Preparing computers and equipment for travel.

Participate in brainstorming sessions to assess and scope potential new projects.

Collaborate with members of Operations and Infrastructure teams and all business units as a participant on multi-disciplinary, cross-functional project teams.

24/7 On-call support as needed

 
qualifications:
Knowledge & Skill Requirements

Bachelor's Degree is a plus

Any relevant technical certifications are a plus

1+ years' experience in a tech support role.

Experience in performing PC setups, troubleshooting hardware and software problems and designing configurations for desktop computer systems in a corporate network environment.

Positive attitude with a desire to work for a company that is fun, flexible, respectful, and honest.

General hands-on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel and PowerPoint)

Strong hands-on knowledge of Windows 10 & 7 Operating Systems

Knowledge of Windows Server 2008 R2 & 2012

Working knowledge of network technologies, relevant software, hardware and other equipment.

High level of organization, problem solving, and communication skills.

Ability to exercise good judgment and think creatively.

Quick, independent learner with the ability to recognize and overcome obstacles.

Passion for learning new technologies of all types.

Experience working on collaborative teams that create high-quality, on-time solutions.

 
skills:

Knowledge & Skill Requirements

Bachelor's Degree is a plus

Any relevant technical certifications are a plus

1+ years' experience in a tech support role.

Experience in performing PC setups, troubleshooting hardware and software problems and designing configurations for desktop computer systems in a corporate network environment.

Positive attitude with a desire to work for a company that is fun, flexible, respectful, and honest.

General hands-on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel and PowerPoint)

Strong hands-on knowledge of Windows 10 & 7 Operating Systems

Knowledge of Windows Server 2008 R2 & 2012

Working knowledge of network technologies, relevant software, hardware and other equipment.

High level of organization, problem solving, and communication skills.

Ability to exercise good judgment and think creatively.

Quick, independent learner with the ability to recognize and overcome obstacles.

Passion for learning new technologies of all types.

Experience working on collaborative teams that create high-quality, on-time solutions.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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