Technical Program Manager

  • location: Mountain View, CA
  • type: Contract
  • salary: $40 - $66 per hour
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job description

Technical Program Manager

job summary:
Project Overview:

Engineering - Messages

Overall Responsibilities:

  • Work with XFN teams (BD, Eng, PM, Ops) to understand partner requirements and operational needs of the product
  • Build and scale out the program
  • Work with the Eng team to understand top issues with the product
  • Build trainings, document best practices and troubleshooting steps and work with the Eng team to refine
  • Train offshore vendor teams so they are providing excellent product support to different user types
 
location: Mountain View, California
job type: Contract
salary: $40 - 66 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
Top 3 Daily Responsibilities:

  • Understand the new and existing product
  • Build bug and feature requests trends, troubleshoot top user pain points, reporting, trends etc.
  • Work with internal and external stakeholders to resolve issues and scale program
 
qualifications:
  • BS/BA Degree in Computer Science
  • MBA
 
skills: Required Skills:

  • 4+ years experience managing large-scale and dynamic technical programs
  • 4+ years experience in Project Management
  • MUST have strong technical savviness, Interact with XFN audience and scope support needs
  • Experience of managing large-scale and dynamic technical programs.
  • Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.
  • Good knowledge of web/AJAX development technology landscape.
  • Ability to leverage technology to solve real life problems.
Nice to have Skills (not required):

  • BS/BA Degree in Computer Science
  • MBA
  • Operations, Customer Support, Vendor Management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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