Service Desk III

  • location: Irvine, CA
  • type: Temp to Perm
  • salary: $25 - $35 per hour

job description

Service Desk III

job summary:
Our Irvine based client has an immediate need for a Desktop Support focused Service Desk III contractor for a long term contract opportunity. Skills required: BS in Computer Science or equivalent 5 years on the job IT Support experience preferred A+ certification preferred ITIL v3 Foundation Certification preferred MCP certification preferred MAC OS X Certification preferred General understanding of Incident Management and IT ticket systems, such as ServiceNow Flexible schedule within business support hours of 7am - 6pm local time SCCM imaging and deployment experience is highly recommended Excellent customer service skills, including verbal and written communication skills Excellent organizational and troubleshooting skills Able to handle multiple tasks in a fast-paced environment Excellent analytical and problem-solving skills MAC skills are a must for both installation and troubleshooting

location: Irvine, California
job type: Contract
salary: $25 - 35 per hour
work hours: 8am to 4pm
education: No Degree Required
Customer Focus Engage and resolve all user incidents with a positive attitude and prompt response time Provide phone, remote and in-person support. Resolve all incoming incidents through internal ticketing system. This to include accurately recording, updating and documenting requests using the IT service desk ticketing system (Service Now). Assist with New Hire Process and installation of any IT equipment necessary or recommended. Manage the "software development life cycle" (SDLC), process for hardware through acquisition, deployment and disposal by performing inventory, asset tagging, tracking and refresh. Perform work area setup from desktop imaging to user workstation support. This includes PC, laptop, printers, mobile devices and other electronic equipment. Maintain and update Active Directory (AD) daily. Communication Engage other Team Members or manage third-party resources when necessary. Collaborates with the IT Security Team and Infrastructure to support end users with additional access rights. Facilitate internally and externally originated compliance and security audits as needed. Responds to multiple simultaneous telephone calls, emails and onsite requests for technical support.

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: No Degree Required
  • desk side
  • Strong Customer Service background
  • service desk
  • deskside support
  • white glove
  • Troubleshoot Tier 1 Technical Support inbound calls

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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