Desktop Support II

  • location: Portland, OR
  • type: Contract
  • salary: $20 - $30 per hour

job description

Desktop Support II

job summary:
Deliver IT face to face and/or Phone Support (PC break/fix, OS (Mac and Windows) support, Avaya phone support, Dell and Lenovo device support, printers, desktop applications) Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required. Consistently meet established SLAs when providing support for PCs/Macs, OS, phones, tablet devices, printers, and desktop applications Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. Take ownership of user problems and be pro-active when dealing with user issues, maintain a high degree of customer service Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate time frames & drive process improvements where needed. Follow standards for supported application and workflows. Able to manage workload with minimal supervision What you need to succeed: Successful candidate must have provided a minimum of 3-5 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment Technical skills should include: Windows7/8/10, Mac OSX , MS Office 2016/365 Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service Now experience a plus) Experience in understanding customers' needs as well as meeting customers' expectations Knowledge of ITIL V2 & V3 foundational concepts Must be able to manage time effectively and to be motivated, reliable, and a self-starter Must have a strong customer service orientation, demonstrated ability to "multi-task" effectively in a fast- paced, technical environment and a clear aptitude fo

 
location: Portland, Oregon
job type: Contract
salary: $20 - 30 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Deliver IT face to face and/or Phone Support (PC break/fix, OS (Mac and Windows) support, Avaya phone support, Dell and Lenovo device support, printers, desktop applications) Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required. Consistently meet established SLAs when providing support for PCs/Macs, OS, phones, tablet devices, printers, and desktop applications Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. Take ownership of user problems and be pro-active when dealing with user issues, maintain a high degree of customer service Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate time frames & drive process improvements where needed. Follow standards for supported application and workflows. Able to manage workload with minimal supervision What you need to succeed: Successful candidate must have provided a minimum of 3-5 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment Technical skills should include: Windows7/8/10, Mac OSX , MS Office 2016/365 Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service Now experience a plus) Experience in understanding customers' needs as well as meeting customers' expectations Knowledge of ITIL V2 & V3 foundational concepts Must be able to manage time effectively and to be motivated, reliable, and a self-starter Must have a strong customer service orientation, demonstrated ability to "multi-task" effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills, the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities Post-secondary education in a relevant field or equivalent experience Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset.

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Associates
 
skills:
  • Desktop Experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Deskside Engineer

  • location: Beaverton, OR
  • job type: Contract
  • salary: $42 - $48 per hour
  • date posted: 2/17/2020

    Engineer: Test - I

  • location: Hillsboro, OR
  • job type: Contract
  • salary: $32 - $35 per hour
  • date posted: 2/20/2020

    Mechanical Engineer

  • location: Tualatin, OR
  • job type: Permanent
  • salary: $60,000 - $70,000 per year
  • date posted: 1/16/2020