Desktop Support Associate

  • location: Chambersburg, PA
  • type: Contract
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job description

Desktop Support Associate

job summary:
General Summary:

  • Performs system software and hardware installations and upgrades.
  • Plans, schedules, and coordinates testing and validation.
  • Completes ad-hoc project activity, moves, and rollouts.
  • Performs server administration setup.
  • Maintains growth statistics and software and hardware inventories.
  • Monitors and maintains continuity with system software licensing and maintenance agreements.
  • Provides recommendations regarding hardware and system software planning and budgeting.
location: Chambersburg, Pennsylvania
job type: Contract
work hours: 9am to 5pm
education: Associates
Duties and Responsibilities:

  • Completes software/hardware/operating system/utility installs and upgrades including planning/scheduling, testing and coordination.
  • Completes ad-hoc project activity, moves and roll outs including planning/scheduling, testing and coordination.
  • Investigates faults relating to desktop applications and their configuration and escalates to the appropriate group for remediation.
  • Responds to support calls concerning queries or issues regarding desktop software and hardware.
  • Manages calls through proper logging, updating and correct closure of calls using the appropriate categories and escalating when appropriate.
  • Assists in delivering Business Recovery obligations.
  • Provides hands-on support for all areas of the Infrastructure Services Group.
  • Participates in routine on call rotation.
Required Skills:

  • Candidate should be familiar with:

    • Imaging thin clients, laptops and desktops
    • Configuring and deploying iOS and Android mobile devices
    • Configuring and deploying a wide range of computer equipment including Zebra printers, Zebra bar code scanners, paper scanners, credit card scanners, and monitors
    • Following scripts to validate and sign off of installed equipment
    • Be familiar with IT ticketing systems
    • Ability to follow technical documentation
skills: Preferred experience:

  • Associate's Degree in computer science or basic certifications
  • Large enterprise deployment
  • Deploying end user computer equipment in a health care organization
  • A+ or Network + preferred
  • Candidates with 6+ months of related experience
  • Enterprise experience preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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