Cherwell Administrator

  • location: Lansing, MI
  • type: Permanent
  • salary: $75,000 - $95,000 per year

job description

Cherwell Administrator

job summary:
Our Lansing Area Client has a great opportunity for a Cherwell Administrator to join their team. This is a new position with the client and they are looking for someone with the talent and skills to complete their Cherwell implementation and administer changes going forward. Ideal candidates will have a good understanding of ITIL and ITSM best practices.

location: LANSING, Michigan
job type: Permanent
salary: $75,000 - 95,000 per year
work hours: 8am to 4pm
education: No Degree Required
  • Administration of the Cherwell Platform.
  • Verifies changes by developing unit test plans, test data and scripts. Also performs desk checks and debugging.
  • Owns problem management process and ensures resolution to completion, including identifying discrepancies between systems and developing preventative measures for the long term.
  • Identify and resolve advanced application issues using appropriate code languages, toolsets, or configuration processes.
  • Monitor the lifecycle of systems by being aware of obsolescence and release dates for the product.
  • Review patch and upgrade information and ensure implementation where appropriate.
  • Track issues and errors, documenting resolutions.
  • Act as a liaison between the Company and third-party vendors.
  • Ensure that documentation is available for both administrators and users.
  • Respond to and resolve reported application, data, or tool issues in a timely manner.
  • Review a change request and provide an estimate on effort required for completion.
  • Performs peer reviews for Level I Developers on system break/fix and enhancement approaches and ensuring conformity to standards and quality.
  • May perform peer reviews for Level II Developers on system break/fix and enhancement approaches and ensuring conformity to standards and quality.
  • Ensure changes follow appropriate release management processes.
  • Raise awareness of application, tool and data issues and resolutions with the Customer and appropriate IS personnel.
  • Create technical design documents and specifications on change requests and assignments within a project while maintaining documentation and abstracts in conformance to standards.
  • Maintain knowledge of standards and quality requirements.
  • Periodically participate in groups/committees related to processes, standards and best practices.
  • Maintain and enhance technical abilities through online resources such as manuals, periodicals and white papers.
  • Reviews program specifications for completeness and conformance to quality standards.
  • Periodically prepares reports for review by project leader/system supervisor.
  • Work with minimum supervision and exercise sufficient discretion and independent judgment.
  • Make recommendations to the architecture group and management for future application structure and design.
  • Conducts performance monitoring and tuning of applications, systems and toolsets.
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
  • Cherwell (2 years of experience is required)
  • ITSM
  • ITIL Certified
  • Powershell (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Cherwell Administrator

  • location: Lansing, MI
  • job type: Permanent
  • salary: $75,000 - $95,000 per year
  • date posted: 2/28/2020