Help Desk Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $10 - $18 per hour

job description

Help Desk Analyst

job summary:
This position responds promptly to customer needs; takes a customer-centric approach to problem solving; responds to requests for support and assistance through all communication methods; prioritize and schedule Helpdesk requests. Troubleshoots and resolves hardware and software problems under leadership and direct supervision of more senior helpdesk staff. Works with external IT resources or vendors to identify and resolve hardware or software issues. Solicits customer feedback to improve service aligning with standards defined by the CIO; manages difficult or emotional customer situations; fosters relationships. Works within guidelines of established methods while looking for improvement opportunities; provides solutions to leadership. Aligns work activities to prioritization as declared by leadership and senior Helpdesk staff. Processes and assists in procurement of department materials. Up to 50% of this role will consist of working directly with Procurement and Accounting departments to process purchases. Assists the CIO with general department tasks.

 
location: PHOENIX, Arizona
job type: Contract
salary: $10 - 18 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Responds to requests for support and assistance through all communication methods.
  • Prioritize and schedule Helpdesk requests.
  • Troubleshoots and resolves hardware and software problems under leadership and direct supervision of more senior helpdesk staff.
  • Works with external IT resources or vendors to identify and resolve hardware or software issues.
  • Solicits customer feedback to improve service aligning with standards defined by the CIO.
  • Manages difficult or emotional customer situations; fosters relationships.
  • Works within guidelines of established methods while looking for improvement opportunities.
  • Provides solutions to leadership.
  • Aligns work activities to prioritization as declared by leadership and senior Helpdesk staff.
  • Processes and assists in procurement of department materials.
  • Up to 50% of this role will consist of working directly with Procurement and Accounting departments to process purchases.
  • Assists the CIO with general department tasks.
The essential functions of this role include:

  • working in a smoke free environment
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Associates
 
skills:
  • Help Desk Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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