OVER NIGHT IT Helpdesk Analyst

  • location: San Antonio, TX
  • type: Contract
  • salary: $16 - $20 per hour

job description

OVER NIGHT IT Helpdesk Analyst

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: San Antonio, Texas
job type: Contract
salary: $16 - 20 per hour
work hours: 7am to 3pm
education: No Degree Required
 
responsibilities:
Customer Service Communication Self-motivated - Familiarity with Information Technology Infrastructure Library ("ITIL v3") - Customer Service training -top shelf soft skills - Bachelor or Associate degree in a computer-related field of study or equivalent experience - Incident Management system skills (Remedy/ServiceNow) - Microsoft Certified Professional certification - HDI Customer Support Specialist (CSS), Help Desk Analyst (HDA), Knowledge-Centered Support (KCS) or similar certifications Chat Support Experience with Bomgar Chat Solution a major plus VDI Support a MAJOR plus.

 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: No Degree Required
 
skills:
  • troubleshooting hardware, software, and networking issues (3 years of experience is required)
  • Help Desk Support (2 years of experience is required)
  • service desk (2 years of experience is required)
  • SERVICE NOW (2 years of experience is required)
  • inbound and outbound calls
  • Helpdesk (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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