Production Support Analyst

  • location: Malvern, PA
  • type: Contract
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job description

Production Support Analyst

job summary:




Expectations of the role:

  • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
  • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately
  • Look though logs, databases, applications (not code) to find the problem/root cause




 
location: Malvern, Pennsylvania
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:




Expectations of the role:

  • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
  • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately
  • Look though logs, databases, applications (not code) to find the problem/root cause




 
qualifications:




Expectations of skillset:

  • Ability to learn quickly and retain information
  • SQL skills must have (write select statements, read/debug stored procedures)
  • People skills (good communication, approachable, good energy, handles stressful situations, etc.)
  • Problem solver: can use log files, read through KSH or other language scripts, trace an IT workflow and find the issue. (Does not need to code)
  • Fixed income trading experience nice to have
  • Control-m & scripting skills nice to have
  • ServiceNow experience nice to have




 
skills:





Expectations of skillset:

  • Ability to learn quickly and retain information
  • SQL skills must have (write select statements, read/debug stored procedures)
  • People skills (good communication, approachable, good energy, handles stressful situations, etc.)
  • Problem solver: can use log files, read through KSH or other language scripts, trace an IT workflow and find the issue. (Does not need to code)
  • Fixed income trading experience nice to have
  • Control-m & scripting skills nice to have
  • ServiceNow experience nice to have





Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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