Business Analyst SME

  • location: Charlotte, NC
  • type: Contract
  • salary: $50.05 - $60.05 per hour
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job description

Business Analyst SME

job summary:
Description:

The Analyst plays a critical role in this program by developing subject matter expertise on specific functions and the related new software capabilities within SAP ISU in order to support the development of a complex billing solution. Functional development includes defining common future state customer journeys and business processes across jurisdictions, defining detailed business requirements, creating functional designs of new software components, defining testing scenarios, and executing test scripts.

Desired Qualifications:

  • Experience or knowledge of Client complex billing functions and processes
  • Experience with all Client jurisdictions
  • Excellent communication, negotiation and interpersonal skills
  • Experience in data/process analysis and problem solving
  • Experience working in a project environment
  • Project management or process improvement experience
  • Proficient in MS Office products - Word, Excel, PowerPoint, Visio, SharePoint
Responsibilities

  • Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.
  • Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements.
  • Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
  • Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.
  • Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups.
  • May also participate in the testing and evaluation of new IT solutions.
  • Responsible for working with assigned business areas to do annual and long range IT investment planning.
  • Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle).
  • Outputs of the APM Process are feeders to the short and long term planning process.
Required Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related discipline. In lieu of a degree, 15+ years of related business experience.
Work experience in addition to degree:

  • 10+ years of related experience in business and/or information technology systems analysis.
Job-specific knowledge

skills or abilities:

  • 10+ years experience in workstation desktop and mobile technology support and troubleshooting.
  • At least 10 years of experience participating in delivering IT projects.
Preferred Qualifications:

  • Demonstrated strong analytical and communication skills.
  • Ability to work effectively with customers, IT management and teammates.
  • Facilitate meetings and provide direction to others.
  • PMP Certification.
  • Demonstrated ability to lead efforts across multiple business groups.
 
location: Charlotte, North Carolina
job type: Contract
salary: $50.05 - 60.05 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.
  • Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements.
  • Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
  • Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.
  • Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups.
  • May also participate in the testing and evaluation of new IT solutions.
  • Responsible for working with assigned business areas to do annual and long range IT investment planning.
  • Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle).
  • Outputs of the APM Process are feeders to the short and long term planning process.
 
qualifications:
Required Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related discipline. In lieu of a degree, 15+ years of related business experience.
  • Experience or knowledge of Client complex billing functions and processes
  • Experience with all Client jurisdictions
  • Excellent communication, negotiation and interpersonal skills
  • Experience in data/process analysis and problem solving
  • Experience working in a project environment
  • Project management or process improvement experience
  • Proficient in MS Office products - Word, Excel, PowerPoint, Visio, SharePoint
Work experience in addition to degree:

  • 10+ years of related experience in business and/or information technology systems analysis.
 
skills: skills or abilities:

  • 10+ years experience in workstation desktop and mobile technology support and troubleshooting.
  • At least 10 years of experience participating in delivering IT projects.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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