Technical Service Representative

  • location: Rocklin, CA
  • type: Temp to Perm
  • salary: $15 - $20 per hour

job description

Technical Service Representative

job summary:
Our client is looking for a Technical Service Representative for a 6mo contract to hire in Sacramento, Ca.

PURPOSE OF THE POSITION

The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.

PRIMARY DUTIES / RESPONSIBILITIES

  • Maintains the technical support hotline, and uses communication skills to provide customer support to users, installers and customers of SMA.
  • Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
  • Provides technical training to internal personnel on the technical aspects of SMA's product line, and develops training materials.
  • Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors' products.
  • Other duties as may be required or assigned
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

  • An associate's degree is required.
  • A four year degree in a technology-related field is preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

  • Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
  • Experience in renewable energy is preferred but not required.
OTHER SPECIALIZED SKILLS

  • Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
  • Knowledge of mathematical concepts, including graphical representation of data, is preferred.
  • Knowledge of basic electrical theory is required.
  • Proficiency in the English and Spanish language, both written and verbal, is required.
  • German language skills are a plus.
  • Customer focus and a service-oriented attitude are required.
  • Ability to communicate on the phone with customers while taking detailed notes is required.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
  • Attention to detail and a high level of accuracy are required. Excellent interpersonal, communication and presentation skills are required.
  • Excellent organizational skills are required.
  • Ability to analyze and solve problems.
  • Ability to work under time pressure and stress.
  • Ability to handle multiple projects in parallel.
  • Ability to work individually as well as part of a team NABCEP certification is a plus
 
location: Rocklin, California
job type: Contract
salary: $15 - 20 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Our client is looking for a Technical Service Representative for a 6mo contract to hire in Sacramento, Ca.

PURPOSE OF THE POSITION

The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.

PRIMARY DUTIES / RESPONSIBILITIES

  • Maintains the technical support hotline, and uses communication skills to provide customer support to users, installers and customers of SMA.
  • Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
  • Provides technical training to internal personnel on the technical aspects of SMA's product line, and develops training materials.
  • Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors' products.
  • Other duties as may be required or assigned.
  • REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
  • An associate's degree is required.
  • A four year degree in a technology-related field is preferred.
  • REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
  • Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
  • Experience in renewable energy is preferred but not required.
OTHER SPECIALIZED SKILLS

  • Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
  • Knowledge of mathematical concepts, including graphical representation of data, is preferred.
  • Knowledge of basic electrical theory is required.
  • Proficiency in the English and Spanish language, both written and verbal, is required.
  • German language skills are a plus.
  • Customer focus and a service-oriented attitude are required.
  • Ability to communicate on the phone with customers while taking detailed notes is required.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
  • Attention to detail and a high level of accuracy are required. Excellent interpersonal, communication and presentation skills are required.
  • Excellent organizational skills are required.
  • Ability to analyze and solve problems.
  • Ability to work under time pressure and stress.
  • Ability to handle multiple projects in parallel.
  • Ability to work individually as well as part of a team NABCEP certification is a plus
 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Associates (required)
 
skills:
  • Help Desk Support (2 years of experience is required)
  • Microsoft Office Suite
  • Electrical Field Experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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