Service Desk Analyst

  • location: West Des Moines, IA
  • type: Contract
  • salary: $17 - $18 per hour

job description

Service Desk Analyst

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: West Des Moines, Iowa
job type: Contract
salary: $17 - 18 per hour
work hours: 8am to 4pm
education: High School
 
responsibilities:
Will be performing Service Desk Support activities including but not limited to:

Contacting customers for scheduled service (Primary Responsibility)

Receiving support requests via phone calls (Secondary Responsibility)

Opening support tickets within the ServiceNow ticketing system

Documenting issues

Completing required support work

Updating and closing out ticket work

Position is 40 Hours Monday - Friday

Skills/Experience:

College degree preferred.

Previous experience within a service desk or call center environment a must.

Job requires outstanding communication and customer service skills.

Ability to handle difficult situations and resolve issues are key to success in this role.

Candidates should be able to work quickly through repetitive calls around the same technology subject.

High efficiency and work ethic required.

Experience with Windows, Android, and iOS devices is also required.

Experience with any ticketing system is required, and with ServiceNow is a great positive.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
 
skills:
  • Strong Customer Service background
  • desk side

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Service Desk Analyst

  • location: West Des Moines, IA
  • job type: Contract
  • salary: $17 - $19 per hour
  • date posted: 11/7/2019

    Data Analyst

  • location: West Des Moines, IA
  • job type: Contract
  • salary: $45 - $55 per hour
  • date posted: 3/17/2020

    IT Data Analyst

  • location: West Des Moines, IA
  • job type: Permanent
  • salary: $90,000 - $110,000 per year
  • date posted: 2/24/2020